Hardware Fulfillment Specialist

MPOYNT is currently putting together a dynamic and results driven Hardware Fulfillment team to hep our clients successfully adopt end-point management, both as a technology product and a productivity tool.

As a Hardware Fulfillment Specialist, you will support all aspects of the Hardware Lifecycle, including inventory tracking, device setup, shipping / receiving, repair escalations and environmentally friendly disposal of end-of-life hardware.

This is full-time (in-person) role at our Toronto, ON office.

KEY RESPONSIBILITIES :

• Manage inventory for all inbound / outbound shipping materials, IT assets, and peripherals.
• Provision, stage, and kit smartphones, tablets, desktops, laptops, and network equipment before shipping.
• Monitor ITSM for service request assignments and respond promptly according to service levels.
• Log all end-user, asset, and shipping details in service requests.
• Generate waybills, packing lists, and commercial invoices for domestic and international shipments.
• Liaise with partners to process RMA, warranty, and maintenance repairs.
• Collaborate with Project and Service Management teams to troubleshoot and resolve device image issues.
• Perform standard testing to identify and decommission beyond repair or end-of-life hardware.
• Lead and support periodic inventory audits.
• Stay updated with operational procedures to ensure compliance with onboarding / offboarding requirements.
• Contribute to team discussions and provide feedback for process improvements.

SKILLS, QUALIFICATIONS & REQUIREMENTS :

• Degree or diploma in Computer Networking, Information Technology, or a related field.
• 2 years of experience in warehouse operations, shipping / receiving, or a related discipline.
• Strong understanding of iOS, Android, Windows, and MacOS operating systems.
• Advanced analytical and technical problem-solving skills.
• Practical knowledge of supported hardware, operating systems, network, and communication equipment technologies.
• Experience with MDM / EMM solutions.
• Understanding of ITIL best practices and Service Management platforms.
• Experience navigating Wireless Carrier portals.
• Excellent communication skills for both technical and non-technical audiences.
• Ability to lift 40+ lbs.

PERKS / BENEFITS :

• Comprehensive medical / dental / vision package.
• Work with an energetic and motivated team in an open-concept atmosphere.
• Unique opportunity to join a groundbreaking initiative from the ground floor.

Ready to make a difference? Join us at MPOYNT and be part of something truly game-changing.