Professional, Account Services

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

The responsibilities of the Account Service Professional will be to manage the customer service aspects of our highest volume Accounts. This individual will analyze customer fill rates and independently problem solve for delayed product.

They will communicate and partner with the sales team and buyers for the accounts to determine the right action plan for UA and the customers regarding their orders. They will run SAP & BW reports to determine allocation fill rates, future fill rates and system release dates so that the warehouse has sufficient time to pack orders within the customers’ requested windows.

Your Impact

• Daily customer order bank management for UA’s highest volume Accounts
• Analyzing account fill rates and actively problem solving for delayed product
• Running SAP & BW reports to determine current fill rates, future fill rates and system release dates so that the warehouse has sufficient time to pack orders within the customers requested window
• Provide detailed allocation reports and updates to account managers and customers regarding their orders and be able to answer any questions in regards to reporting
• Independently take action on various company reports (i.e. Daily Snapshot, Late WIP, Fill Rate Report, ATP)
• Partner with sales to determine the right action plan for Under Armour and the customer regarding their orders and shipments
• Aid in the development / improvements of procedures, reports & processes
• Respond to customers inquiries regarding orders, shipments, products, VAS requirements and pricing
• Service all inside and outside calls promptly and with enthusiasm
• Process sales orders via fax, email, telephone or electronically and confirm all orders received and troubleshoot any issues
• Coordinate salesman samples and follow the trucking / shipping schedules to communicate to Account Managers
• Understand the product line
• Maintain account(s) profile by ensuring vendor compliance. This could include special packaging, SMU’s, ticketing, musical size runs, shortages, lateness, direct ships, etc.
• Manage account dashboards to ensure accurate and timely deliveries.
• Ensure a working knowledge of entire order cycle and have the ability to identify any gaps or process improvements
• Works cross functionally with the Supply Chain, DH, IT, Accounting and Production Teams to coordinate and ensure delivery by specified dates. If specified delivery dates are not met, needs to take action and expedite or trace missing or delayed shipments to satisfy customers.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

COMPETENCIES :

EDUCATION AND / OR EXPERIENCE :

Workplace Location

Location : This individual must reside within commuting distance from our Toronto office.

Work Schedule : This role follows a hybrid work schedule, requiring 4 days in-office per week

Relocation

Benefits & Perks

Our Commitment to Equal Opportunity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via candidateaccommodations@underarmour.com.

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