Customer Relations & Sales Representative

Peter Anthony Designs Inc. (“PADI”) is a leading manufacturer and supplier of Quick-Serve and Casual Dining furniture also providing custom millwork and décor packages. The business was developed on the simple premise that imaginative, creative and innovative interior designs and quality seating would have a positive impact on restaurant profitability. Although the industry has evolved and brands have moved to standardized restaurant image designs PADI remains a key partner by maintaining a customer centered approachfor seating and décor services meeting individual brand and franchisee needs. As a key partner in construction PADI has completed more than 8,000 projects across Canada, the United States and Puerto Rico for many leading Quick Serve Restaurant brands.

Today, PADI is targeting strategic growth opportunities in the American and Canadian markets for Quick-Serve and Casual Dining sector expansion, as well as institutional, educational, medical, and retail sectors.

Responsibilities

You will be responsible for promoting sales and managing the interface to the customer. Additionally, you will collaborate with design and purchasing to ensure quotes are delivered in an accurate and timely manner according to customer criteria and ultimately the product is delivered on time according to customer and PADI criteria. Organizationally, you will be responsible for growing sales for specific customer base while improving margin. In this role you will report to the President. This role will require a strong passion for sales and would benefit from both technical hands-on experience as well as a functional grasp of required components in industrial design and production of products. In this role the successful candidate will :

• Create and develop sales strategies for clients and assist in expanding PADI product offerings and improving profitability.
• Seek out opportunities to reduce risk for PADI and customers while improving value add contributions.
• Manage PADI reputation with key stakeholders at customers and within construction teams to improve sales penetrations in existing customer channels.
• Offer continuous improvement in managing projects as well as products.

Creates and improves PADI processes that exceed customer orientation around quality and delivery while achieving profitability targets for PADI specifically around customer metrics and in support of PADI financials.

Requirements

Location

Education

The Customer Relations & Sales Representative isa brand champion who blends exceptional service with sales skills, building customer loyalty, solving problems, educating on products, and driving sales by delivering quotes, and processing sales orders accurately in EPICOR . They're energetic, patient, good listeners, and skilled at making connections to enhance brand perception and revenue, often requiring strong communication, computer skills, and sales training.

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