Security Dispatch Operator (Casual) Security Services, Department of Safety, Security and Emerg[...]

Security Services, Department of Safety, Security and Emergency Management

Competition No. 26.01.08

Category

Closing Date

Casual (less than 35 hours per week). MSU Band C (Steps 1-8) : $23.550 - $34.245 per hour. $42,861 - $62,327 per annum (Based on 35 hours per week). The competition will remain open until a suitable candidate is found.

About Us

MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.

Our comprehensive undergraduate university offers 55 programs to more than 20,000 full- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

MacEwan University is seeking to hire three Security Dispatch Operators, for part-time, casual opportunities with our Security Services department.

Reporting to the Security Services Supervisor, you will play a vital role in campus safety, serving as the central point of communication for both emergency and non-emergency situations. You will be responsible for receiving, assessing, and prioritizing calls for service; coordinating security responses; monitoring critical alarms and safety systems; and providing timely, accurate information to patrol staff, Facilities teams, and emergency personnel.

Key responsibilities include :

• Answering all incoming calls (emergency line, blue phones, elevator phone, etc.) and provides correct information on university policy / procedure;
• Recording and documenting all calls and incidents into the Security Services reporting software;
• Monitoring all the CCTV cameras and afterhours access by staff, students, contractors, and any other persons;
• Distributing keys and access cards;
• Maintaining a log of all non-MacEwan repair workers / building trades working on-site;
• Reporting monthly statistics on maintenance call outs and equipment failure; and
• Providing customer service at the office counter when other personnel are not available. This includes service requests, taking statements, completing forms, and accurately recording found property.

Skills

You will have :

Qualifications

Position Requirements

When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes :

This position is included under the MacEwan Staff Union Collective Agreement.

All qualified candidates are encouraged to apply; however,Canadians and permanent residents will be given priority.

MacEwan University is committed to fostering the principles of equity, diversity, and inclusion within our community, and we are dedicated to removing barriers that have been historically encountered and are currently experienced by some members of our society. We welcome and encourage applications from Indigenous peoples, racialized persons, visible minorities, women, persons with disabilities, sexual and gender minorities, and members of all equity-deserving groups. We believe that the diversity of our students, staff, and faculty serves as a strength of our institution and benefit to society. We are committed to ensuring full and inclusive participation for all in our community.

Accessibility Statement

We strive to provide an inclusive and barrier-free work environment, beginning with the hiring process. If you require accommodation, we want to ensure you have the support you need to showcase your abilities. Please contact humanresources@macewan.ca and we will support you to the best of our ability.

Personal Information Collection Notification

The personal information collected through MacEwan University’s application for employment and is used to determine your qualifications for employment. If your application progresses to the next stage of the hiring process, this information may be shared with non-HR members of the hiring committee and interview panel. This collection is authorized by section 4(c) of the Protection of Privacy Act. For questions about the collection of personal information, contact Human Resources at careers@macewan.ca or phone (780) 497-5434.

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