Client Operations Consultant I - (13285)

We are seeking a detail-oriented and client-focused Client Operations Consultant I to support our centralized workforce solutions. This is a remote position based in Montreal, Quebec, with the ability to attend meetings at our Head Office in Kirkland as needed. Reporting to the Regional Account Manager, this role plays a key part in delivering exceptional Human Resources, Client Services, and administrative support to both internal and external stakeholders.

Key Responsibilities :

Talent Solutions Delivery

• Post job openings, screen candidates, and coordinate interviews.
• Assist with onboarding and new-hire documentation.
• Liaise with clients to confirm staffing needs and ensure fulfillment.
• Serve as the main point of contact for external workforce associates.
• Manage timekeeping and administrative tasks via VMS platforms (e.g., SAP Fieldglass).
• Provide timely support for employee administrative inquiries.
• Prepare internal and client-facing reports and presentations.
• Perform additional duties to support departmental goals.

Client, Program & Supplier Management

• Monitor KPIs and SLAs to drive continuous improvement.
• Act as liaison for operational issues with clients and suppliers.
• Build strong relationships through consistent communication and follow-up.
• Identify and resolve service delivery challenges proactively.
• Conduct regular performance and satisfaction review calls with clients.
• Ensure accurate and timely reporting of metrics and satisfaction data.
• Review and process travel requests and expense reports.

Minimum Qualifications :

• Bachelor's degree preferred or equivalent experience.
• Background in recruitment, sourcing, customer service, or HR administration.
• Strong proficiency in Microsoft Office Suite; VMS experience is a plus.
• Experience in external workforce programs or MSP environments is highly desirable.
• Bilingual in English and French (spoken and written).

Compliance & Location Requirements :

• Must be based in Montreal, Quebec, with the ability to attend meetings in Kirkland.
• Fluent in French to comply with Quebec's Bill 96 and effectively engage with local stakeholders.
• Familiarity with Canadian federal and provincial employment laws, including co-employment considerations.

Physical Requirements :

• Regular use of computers and handling of documents.
• May involve standing, sitting, walking, lifting, and other physical activities.

Equal Employment Opportunity Statement :

InGenesis is an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace. We comply with all applicable federal, state, and local employment laws, including recent executive orders, and strictly prohibit discrimination, harassment, or retaliation based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, veteran status, or any other characteristic protected by law.

InGenesis is dedicated to making reasonable accommodations for qualified individuals with disabilities and ensuring that all employment decisions are based on qualifications, merit, and business needs. Please visit our website at https : / / www.ingenesis.com / careers / site-accommodations for more information.

To learn more about your rights, please refer to the Know Your Rights : Workplace Discrimination is Illegal poster issued by the U.S. Equal Employment Opportunity Commission (EEOC).

Company Statement :

With decades of experience, InGenesis has grown into one of North America's most trusted Healthcare Services Firms, which includes comprehensive health and workforce solutions. As the industry landscape shifts with new challenges in patient care, quality and compliance requirements, workforce retention, and operational efficiencies, we deliver strategic, data-driven solutions that include redefining workforce management and clinical service delivery. Explore InGenesis to discover how our expertise, innovative strategies, and commitment to excellence are shaping the future of healthcare workforce solutions. Join us in celebrating the professionals who define the next era of healthcare.