Operations Manager

GardaWorld is on the hunt for an Embedded Operations Manager for SFU who has the drive and experience to handle multiple sites in the Lower Mainland. As the Embedded Operations Manager, you will act as the primary point of contact for client services, employee performance, and incident escalation. If you bring experience working in a leadership position and thrive in a fast‑paced environment where building relationships is a key factor to your success, this is the role for you!

Base pay range

CA$75,000.00 / yr - CA$90,000.00 / yr

Operations Manager Key Responsibilities

• Maximizing customer retention by driving and ensuring customer satisfaction
• Validating corrective action for complaints, responding to escalated inquiries / requests quickly and professionally, while adding value at every opportunity, and documenting in accordance with corporate policy
• Ensuring customer expectations and contractual requirements are translated into operating instructions
• Ensuring and documenting that each site is fully staffed with trained, equipped and motivated personnel who can routinely execute on the customer’s mandate
• Driving corrective action and organizational engagement on any site‑specific operational or disservice issue, per requirements under our corporate standards
• Reviewing reports applicable to the business, including overtime reports, account requirements, staffing updates, and license status to manage portfolios
• Completing Standing Orders, Site Hazard Assessments, and ensuring client files are updated annually
• Coordinating with union representatives on personnel‑related matters as required

Qualifications

What we offer you :

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Administrative, Business Development, and Customer Service

Burnaby, British Columbia, Canada

Referrals increase your chances of interviewing at GardaWorld by 2x.

#J-18808-Ljbffr