Job Description
Respond timely to all communication methods used by customers and Account Managers to generate quotes, providing accurate price, delivery, and technical information upon request
Interact effectively with customers to develop a personal awareness of their needs
Proactively review open orders to ensure on-time delivery and address anticipated delays with vendors and customers
Proactively communicate all changes that may impact customers or internal teams
Work in a professional manner to resolve customers’ problems and issues, using all available resources
Communicate regularly and timely with the ASPM and any other personnel regarding performance, complaints, inquiries, competitive activities, problems, market conditions or other pertinent information
Meet or exceed company forecasts and targets
Call notes to be updated in our Customer Relationship Management (CRM) system that same day
Provide customer demos on our online platform
Complete weekly and monthly sales reports
Qualifications
Post Secondary School - Diploma or Degree (Required)
Past experience in Customer Service or Inside Sales
Must have strong interpersonal, verbal, and written communications skills
Must work well in a team environment and be supportive of all functions to achieve objectives
Computer literacy with good data entry skills and ability to learn new programs quickly
Previous experience with supply chain and distribution is helpful
Proven results oriented person
Ability to work both independently and within a team
Ability to build and maintain strong customer relationships
Must be flexible and willing to adapt when dealing with challenging circumstances, customer demands, last minute requests, deadlines
Additional Information
What do we offer?
- Competitive Wages
- Comprehensive Benefits Program
- Profit Sharing Opportunities
- Tuition Reimbursement
- Opportunities for growth and advancement
- An exciting and rewarding career
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