TEAM MEMBER

POSITION DESCRIPTION AND KEY MEASURES

POSITION : Team Member

DEPARTMENT : Retail Operations

REPORTS TO : Store Manager

DUTIES & RESPONSIBILITIES

CUSTOMER EXPERIENCE

• Provide exceptional experiences to every customer using the Sell with Style steps
• Professionally resolve all customer complaints, ensure the customer leaves happy on every occasion by

listening, understanding the situation and finding a resolution.

SALES

daily basis

EAR PIERCING

VISUAL MERCHANDISING AND HOUSEKEEPING

PRODUCT MANAGEMENT

separately within each range. Any styles that may tangle need to be individually bagged.

the floor.

PRIVATE AND CONFIDENTIAL

appropriate pricing and Point of Sale material.

BRAND AMBASSADOR

COMMUNICATION

Communication' notifications.

OTHER

Manager

KEY MEASURES AND ACCOUNTABILITIES

Key Performance Indicator Benchmark

Sales vs Growth on LY

Average Dollar (Ave $) Above company benchmark

Items per sale (IPS) Above company benchmark

Add-On 15% and above

LOLA completion 90% Completion

PRIVATE AND CONFIDENTIAL

To act appropriately in accordance with the Lovisa standards and to carry out essential duties in the absence of the

Manager, according to your skill and competency level.

10 Plus 1 Culture Commitments : Lovisa's Culture is shared - values, vision, purpose, expectations, behaviors, views,

and common standards that are the basis for all our actions.

Can do attitude.

Customer Experience

Respect

Continuous Improvement

Communicate, Communicate, Communicate

Costs

Accountability

Teamwork

Trust