Tech BA
CAD60-70 / Hour.
Minimum 8 12-year experience in MS Dynamics 365 CRM Customer Engagement with knowledge in Banking and Financial Services domain
- Good understanding on capabilities of D365 Sales, Service, Dataverse, and Power apps
- Experience in requirement gathering, analysis, and in conducting workshops to drive requirements design by engaging Business Technical stakeholders
- Facilitating the review and approval of requirements from all stakeholders
- Subject matter knowledge in integration architecture and the ability to map integration pattern to functional usage.
- Experience in MS CRM & 3rd party Integration using Middleware Tools (Mulesoft) / API's(REST, ODATA Web API's) / SSIS packages.
- Experience in data migration data analysis, data mappings, data harmonization using OOB and third party tools, preferable expereince in Azure Data Factory.
- Experience in data migration and translation using middleware and Dynamics 365 CRM out of the box data import process
- Experience in data analysis and validation with CRM dynamics configuration rules
- Exposure in Workflows Plugins Form Customization and CRM Administration
- Writing user stories conducting grooming sessions and story walkthroughs
- Giving demo to the Product Owner and other stakeholders for final sign off
- Preparation of use case diagrams, UMLs Sequence diagrams, and Visio flows
- Authoring User Stories, grooming Integration backlog, identify dependencies and sequence the work production.
- Work closely with the team to define the backlog and the sequence of implementation of the backlog
- Impacts analysis of change requests on the existing business flows
- Help the POs decide the fitment of those change requests into existing business flows without additional development effort
- Participate in sprint planning, review backlog refinement, and story grooming
- Contribute to the transfer of functional requirements to development and test teams
- Stay abreast on updates and new releases in CRM technologies and able to educate end-users on CRM functions
- Perform system integration or user acceptance testing
- Conduct application-level testing to certify the features
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