Client Success Relationship Manager

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ADP is hiring a Client Success Relationship Manager

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

The Client Success Relationship Manager serves as an advocate of ADP’s Global HCM Solution and Service capabilities while driving ADP’s message as a world leader in the HCM industry into the client base. The role supports ADP Canada’s Comprehensive Services – Majors level clients.

Key areas of focus include the development and ongoing management of strong, productive relationships with executive-level client contacts (e.g., CFO, CHRO), alignment with ADP General Managers and Executive Committee members as required, and collaborative efforts with ADP Sales, Service and Implementation teams and any other functional team as required to win new clients and influence additional business in existing clients in adherence with targets established annually.

The position demands a strong combination of account management / relationship building skills and business / financial acumen. Success in this role can be defined by year-over-year increases in metrics related to customer satisfaction indexes, client retention rates, referenceability exceptional RM client survey results, and targeted revenue growth and share of wallet per client.

What you’ll do :

To succeed in this role :

Bonus points for these :

You’ll love working here because you can :

What are you waiting for? Apply today! Jobs.adp.ca

A little about ADP : We are a comprehensive global provider of cloud-based human capital management solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down‑to‑earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We have received recognition for our work by many esteemed organizations. Learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including : race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based on ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP : ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https : / / jobs.adp.com / life-at-adp / to learn more about ADP’s culture and our full set of values.

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