Services Manager, Stores

Position

Services Manager, Stores

Profile

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated.

Every day, our teams across the world bring to life our purpose : to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

We are united by a common goal - to reimagine the future of beauty.

The opportunity :

• Beauty Studio Management. Manage the daily operations at the Beauty, Skincare and Fragrance Studio (as applicable). Ensure that the Coordinator, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
• Embracing Innovation. Ensure Beauty Advisors are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
• Client Experience. Manage the Online Reservation system including publishing Beauty Advisors availability and classes.

Ensure staffing levels are adequate to support increased services, while ensuring client check-in process is efficient.

• Event Management. Manage all in-store events with the services team. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.
• Training & Development. Manage the development and certifications process for Beauty Advisors. Provide opportunities to elevate their artistry skills whenever possible.
• Performance Assessment & Development. Participate in all performance management situations for any issues related to the Beauty Studio or related to any direct reports.

Ensure timely feedback for improvement is delivered and followed up on as necessary.

Passionate about Clients. Regularly act as Manager on Duty within the store. Engage with Beauty Advisors and clients on-stage.

We’d love to hear from you if

• You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal / written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

While at Sephora, you’ll enjoy...

The people. You will be surrounded by some of the most talented leaders and teams people you can be proud to work with.

The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.

The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best.

You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.

We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.