Manager, EPR Program Development & PerformanceAlberta Recycling Management Authority (ARMA) • Edmonton, AB, Canada

Manager, EPR Program Development & Performance

Alberta Recycling Management Authority (ARMA) • Edmonton, AB, Canada

10 hours ago

Job type

Full-time

Job description

Position Summary

The Manager, EPR Program Development & Performance plays a critical leadership role in shaping and advancing Alberta’s Extended Producer Responsibility (EPR) system. This position oversees business planning, policy management, performance reporting, and the onboarding of new EPR programs or regulatory changes. The Manager will work closely with internal business areas, government partners, and industry stakeholders to ensure the EPR framework remains effective, adaptive, and aligned with regulatory intent. This role directly supports ARMA’s mandate by driving program strategy, continuous improvement, and operational excellence within a dynamic and evolving regulatory environment.

Core Responsibilities

Business Planning & Performance

Support the end-to-end planning and reporting cycle for Alberta’s EPR program, including development of annual business plans and annual reports.
Establish, monitor, and maintain key performance indicators (KPIs) for program effectiveness, operational insight, and strategic oversight.
Collaborate with the Corporate Data & Analytics team to design and leverage dashboards, data visualizations, and analysis for ongoing program evaluation.
Provide performance insights to leadership and recommend improvements or corrective actions based on trends, gaps, and emerging risks.

Regulatory Change & Program Readiness

Monitor, assess, and lead ARMA’s internal readiness for any changes to the EPR regulatory framework, including amendments, new obligations, or additions of designated materials.

Serve as the primary lead for planning and coordinating organizational response to regulatory updates—ensuring business processes, systems, policies, and communications are adapted appropriately.

Oversee cross-functional transition planning to ensure that regulatory changes are implemented smoothly and consistently across all business units.

Work with government administration and external stakeholders as necessary during regulatory transitions, providing clarity on requirements, timelines, and operational impacts.

Ensure ARMA is prepared for future program expansion by developing frameworks, tools, and processes that support scalable growth of the EPR system.

Policy Management

Support the facilitation for managing the EPR bylaw, associated policies, and operational procedures.

Work with internal business areas to ensure their policies and procedures are properly maintained, updated, reviewed on schedule, and aligned with regulatory intent.

Coordinate updates to bylaws, policies, and procedures arising from regulatory changes, audits, or program needs.

Provide strategic guidance on policy interpretation and support internal teams in consistent, principled application of policy requirements.

Oversight Fees Management

Lead the annual cycle to develop ARMA’s oversight fees, in collaboration with Finance and other internal stakeholders.

Ensure oversight fees are created following approved methodologies, regulatory requirements, and organizational principles.

Prepare documentation, analysis, and recommendations for leadership and the Board regarding fee design and changes.

Leadership

Lead and develop a high-performing team that supports EPR program planning, strategy, analytics, and policy management.

Model ARMA’s values and foster a culture of collaboration, accountability, respect, and growth.

Provide coaching, mentorship, and direction to support employee growth and operational excellence.

Other Duties

Maintain a strong understanding of ARMA’s policies, bylaws, and standards.

Support policy, program, and regulatory research as required.

Prepare documentation, presentations, analysis, and correspondence to support organizational decision-making.

Perform other job-related duties and support colleagues as required.

Core Competencies

Education & Experience

Required advanced professional knowledge in business administration or a related field, with a minimum of 5 years of related experience.

Skilled in using Office 365 applications, with the ability to become familiar with firm-specific programs and software, such as Salesforce.

Demonstrated management and leadership skills including the ability to delegate tasks and responsibilities.

Demonstrated analytical ability with the ability to examine issues from multiple viewpoints and a keen eye for identifying anomalies.

Demonstrated ability to work with internal and external stakeholders to address issues.

Proven time management, decision-making and problem-solving skills.

Flexibility in adapting to changing priorities.

Strong ability to communicate with people both verbally and in writing.

Experience working with government, regulated entities, or industry associations is an asset.

Knowledge, Skills & Abilities

Strategic Thinking : Understands the strategic relationship between effective financial, risk and compliance management and core business functions.

Technical Capability : Knowledge of principles, practices, and functions of effective operational management and proven experience leading operational planning and reporting.

Business Acumen : Understands and applies information to contribute to the organization’s strategic plan leveraging business knowledge, strategic agility, systems thinking, and metrics / analytics to measure performance.

Communication Proficiency : Provides clear, concise information to others in verbal, written, electronic and other communication formats. Listens actively and ensures effective communications throughout the organization.

Critical Evaluation : Uses critical thinking and problem solving to assess and interpret information to make business decisions and recommendations.

Ethical Practice : Integrates core values, integrity and accountability throughout all organizational and business practices and acts with personal, professional, and behavioral integrity.

Additional Requirements

Background Check

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Program Manager • Edmonton, AB, Canada

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