Title : Mental Health Worker Location : Coquitlam - Tri-Cities Position Status : Full-Time Job Summary As a member of the integrated services team combining clinical addiction, housing, employment and educational services, the Mental Health Worker at Phoenix Society participates in the recovery and capacity-building of clients and alumni by engaging in their physical and mental health needs. The position is responsible for : mental health assessments; clinical administration and patient care; biopsychosocial treatment plans; client self-care with IADLs; crisis intervention and support; and individual and group counselling sessions. Organizational Status The Phoenix Society is a multi-service agency located in the Lower Mainland of British Columbia dedicated to providing accessible services and opportunities to people who face barriers related to addiction, mental health, housing, education, criminal justice involvement and / or employment. Work Performed Program Management
- Participate in team efforts to maintain and continuously improve the intake, admissions and orientation process
- Maintain client confidentiality and respond to client rights to health care information
- Assess clients’ suitability for the program and makes referrals to other agencies when necessary
- Work with the integrated addiction services team on clients’ case planning and concerns. Ask for assistance when required, communicating with case managers, social workers, probation services, etc. as required
- Maintain accurate client records (e.g., assessment data, client care plan, goal setting, case notes and discharge summaries, behaviour contracts, incident reports, medication logs, etc.), reports, and statistics required by management
Client Services
Act as a positive role model, coach, advisor, leader and rational authority for clientsIntake new clients and collaborate with other staff members to identify acute and chronic mental health problems faced by clientsDevelop, individually and in consultation with the primary treatment providers, treatment plans and strategies to best meet client needsLead and assist counselling sessions by planning and executing individual and group counselling to address client needsAdminister medications and other treatments to clients under the direction of nurses or physiciansProvide daily care and support to clients experiencing acute and chronic mental health conditionsAssist clients with the completion of instrumental daily activities, including meal planning, household upkeep and community participationIntervene and respond to acute mental health crises, including suicidal ideation and / or intent, psychotic episodes (decompensation and substance-induced), substance intoxication, etc.Observe client behavior and maintain appropriate documentation. Report changes in physical or mental health to the clinical teamCommunity Relations
Act as a liaison with the community and promotes / encourages community involvement in the programMaintain current knowledge of social, economic, recreational and educational resources in the communityQualifications
Bachelor’s degree in counselling, social work, psychology, etc.3 to 5 years of experience providing counselling in the community social services sector and working with marginalized populations, substance use services, mental health, corrections, etc., or equivalentSatisfactory completion of a criminal records check with vulnerable sector screening is requiredSatisfactory completion of Tuberculosis Screening form is requiredSatisfactory completion of Employee Immunization Record form is requiredFirst aid certification with CPR is requiredValid driver’s license is requiredSkills & Knowledge
Good knowledge of facilitation, mediation, and conflict resolution techniquesHigh level of integrity and dependability with a strong sense of urgency and results-orientationStrong therapeutic skills in the areas of individual and group therapy with adults with substance use and / or concurrent disordersStrong skills in Windows, Microsoft Word, Excel, and database management systemsStrong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysesStrong interpersonal skills and ability to communicate effectively in writing and verbally in EnglishAbility to perceive situational and other stressors that elevate risk and act proactively in responseAbility to adjust one’s approach to meet the demands and needs of constantly changing conditions, situations and people and to work effectively in difficult situationsAbility to lead and work in a trauma-informed practiceDemonstrated commitment to the social sector with a passion for the organization’s mission is essentialCompetencies Approach to Work
Demonstrates initiative, flexibility, adaptability and resourcefulnessActively seeks and incorporates feedback to inform continuous self-improvementSets goals, creates and implements action plans, monitors progress, and evaluates resultsAdeptly manages competing tasks and uses time efficiently and effectivelyJob Knowledge & Quality of Work
High-degree of relevant and current job knowledge and skillConsistently produces accurate, thorough, high-quality work in a timely mannerBuilds and promotes a culture of health and safety in the workplaceImplements and enforces best practices in health and safety within the workplaceJudgement & Decision-Making
Models independent thinking and creativityDemonstrates effective problem-solving skillsMakes clear, consistent, transparent and timely decisions after contemplating various available courses of actionExercises sound judgment in the best interests of the organizationCommunication & Interpersonal Skills
Expresses themselves clearly and professionally both verbally and in writingDisplays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situationsHas a manner, style and presence that makes a positive impressionListens to and considers others’ viewsPersonal Leadership
Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practicesFosters enthusiasm, energy and commitmentTakes responsibility for personal actions, performance and healthIs reliable and accountable; shows up on time ready to workTeamwork & Collaboration
Effectively works with their colleagues to ensure organizational successChampions positive working relationships with staff and external stakeholdersSupports an environment of openness, and champions teamwork and communication across programsLeverages the expertise and experience of others for organizational successNote : This is a full-time temporary position ending on 30th June, 2024.