Technical Business Analyst

What will you work on?

Reporting to the Manager, Professional Services, the Technical Business Analyst is an effective communicator and detailed planner, who will work on gathering requirements and translating them into an effective process within the Clariti Solution.

You will work with a team dedicated to successful project implementations and delivering quality customer experiences. You should be comfortable and confident in navigating our platform, and you can maximize existing applications and integrate them into an existing business process, troubleshoot issues, and support implementations.

You would support our product solutions packaged implementations; this would include contributing to refining the implementation journey and gaining a strong understanding of the Clariti software to support the implementations.

You will also be engaged in Clariti partner implementations by supporting or leading discovery and analysis workshops, constructing a strategy and proposed architecture, completing configuration, executing testing, and training.

In addition, you will gain extensive experience in analyzing organization processes converting business workflows to support the business requirements.

As a Technical Business Analyst at Clariti, you’ll get to :

• Perform business assessments to identify and document client requirements regarding Clariti Software products and functionality to ensure efficient software solutions for the client’s needs
• Identify and document business / technical requirement specifications for specific software design / development, forms, reports, interfaces, processes, and other relevant changes using Clariti best practices.
• Configure and modify templates, workflows, users, roles and profiles on our platform
• You may serve as the Clariti Software expert for one or more existing clients, ensuring their requests and needs are captured and executed on
• Ability to organize, communicate and articulate the solution to the customer and implementation team
• Maintain communication with customers and partners, and internal Clariti teams to overcome challenges and ensure design objectives are met
• Support analysis and discovery sessions, business process design, high-level requirements definition, scope definition, testing and UAT, training and deployment
• Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity
• Share best practices with Product Management, Technical Support, Sales, and Marketing to enhance implementation methods and implementation value proposition of the company

What you bring to the team?

Required Skills

• Salesforce.com Admin Certification with experience at other Salesforce consulting firms where you contributed to a new instance of Salesforce implementation and configuration
• Four-year college degree or comparable work experience
• Hands-on configuration experience
• Able to interpret user requirements from current state to future state based on customer interviews
• Experience leading implementations with clients or working with partners / system integrators
• Experience working in an Agile or modified-Agile environment

Preferred Skills

• Familiarity with multiple implementation standards and methodologies
• Understanding of data migration methodologies to assure the integrity of project data, including data extraction, storage, manipulation, processing and analysis
• Experience with data visualization tools such as Microsoft Visio and Excel
• Domain knowledge in Public Sector (e.g. Community development, Business licensing, Permitting, Payment integrations)

Why join Clariti?

Our Commitment to ED&I

At Clariti, we’re on a continuous learning journey as it relates to Equity, Diversity, & Inclusion. We know that diversity is a strength, and recognize that the unique backgrounds across our team help us make better decisions, result in more creative solutions, and ultimately lead us to stronger paths of success.

We’re working to create a workplace and team that is as diverse as the communities we serve, and we aim to provide an environment that allows every person to bring their whole and authentic self to work every day.

Curious how we’ve been working on this? Reach out to our People & Talent team and we’d be happy to share more details on the workshops, policies, and processes that we have both in place today, and in the works for the future.

We are inspired by the unique contributions and insights of our team members, and are invested in continuously improving our employees’ experiences as we grow.

We pride ourselves on supporting our team to show up every day being the best they can be, and in addition to our collaborative and people-focused environment, we offer our team :

100% remote-first’ Work Environment - our people are our greatest asset, and everyone requires a different environment to do their best work.

To maintain flexibility in our workstyles and locations, our team works remotely - currently across Canada and the United States

Flexible Work Hours - everyone on the team works a typical 8-hour workday, however as we span various timezones, we have defined core hours for collaboration from 9am-2pm (PST).

Outside of that window, we recognize that everyone has busy and diverse lives, so we encourage our team to be flexible in their schedules for work based on their personal needs and preferences

• Competitive Total Compensation - we recognize the valuable contributions and hard work of our team, and reward them for it!
• Personal Time Off (PTO) - we recognize the need for recreation, and to ensure that all employees are taking adequate rest, we offer our team 29 days of paid time-off (broken down as 3 weeks of vacation + 8 flex days + 2 holiday observance days + 4 team appreciation days)
• Comprehensive Extended Benefits package - including coverage for medical, dental and vision - starting on day one!
• $500 Annual Wellness Spending Account - (prorated based on start date) for team members' personal health and wellbeing
• An Annual Professional Development budget, and high potential for growth and continuous learning
• Team Building Initiatives - in partnership with leadership and our People & Talent team, we have a culture committee who regularly host events and activities to support team socials and engagement
• Onboarding & Quarterly WFH budget - we provide each of our team members with $300 to get started, and $150 per quarter (adjusted based on CAN or US location) to spend towards home office expenses, co-working memberships, or anything they need to make their personal work space comfortable
• Tech Tools and Stack - we provide the team with a Mac (or PC where necessary), and for regular collaboration and day-to-day work management, we use Google Workspace, Zoom, Slack, Confluence / Jira, Lattice, Rippling and Greenhouse

Background checks - Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team.

We focus strictly on global sanctions and criminal offences that are directly relevant to employment at Clariti, and follow all applicable privacy and human rights legislation.

Questions? Ask us - we're here to help.