Director, Clinical Operations

Fraser Valley Regional District, British Columbia

Director, Clinical Operations Dave Lede House

Location : Abbotsford location

Reporting to : Senior Leadership Team

Job status : Temporary Full-time 1.0 FTE (75 hours bi-weekly)

Compensation : $106,026 - $125,906 in alignment of range 9 of the Health Employers Association of BC non-contract salary schedule

ABOUT US

Canuck Place Children’s Hospice (CPCH) is British Columbia’s recognized pediatric palliative care provider. For over two decades, through the many programs and services we provide, we have made a significant difference in the lives of children with life-threatening illnesses and the families who love them.

Be part of a talented and innovative team that takes pride in supporting and providing the highest quality pediatric palliative care.

YOUR ROLE

Reporting to the senior leadership team, the Director, Clinical Operations (Dave Lede House), provides leadership and management of clinical program services provided at Dave Lede House.

The Director develops strategies and operational plans that effectively support the delivery of patient care services. The Director works in partnership with other program and department managers and directors to facilitate an environment of evidence-based care, culturally aware practices, and safety for all those who receive care, work or volunteer at Dave Lede House.

RESPONSIBILITIES

• Oversees the delivery of clinical care for DLH in-patient beds to ensure the provision of culturally safe, anti-racist, trauma-informed patient and family centered, evidence based best practice for children and families.
• Oversees patient and workplace safety by ongoing monitoring of clinical and operational practices and the work environment to minimize risk of harm.

Implements appropriate mitigation and improvement strategies.

• Assumes site-wide leadership to promote good interdepartmental collaboration, emergency preparedness, safe work practices and respond to unforeseen events.
• Follows up on deficiencies in patient care services, patient and workplace safety events and patient / family complaints and concerns to promote learning and growth and ensure corrective actions taken when required.
• Ensures adherence to applicable legislation and regulation including facility licensing requirements. Acts as named Licensing Manager.
• Collaborates with other clinical program and inter-departmental leads / managers / directors to facilitate seamless, integrated care and service delivery.
• Advise and make recommendations to the senior leadership team and other Canuck Place leaders regarding trends and opportunities that will help to improve quality and mitigate risk for service delivery, workplace and patient safety, and promote quality pediatric palliative care.
• Engage in consultation at all levels of the organization and with other partners as required, including children and families, to ensure that planned practices are designed to support the maintenance or enhancement of clinical care delivery.
• Provides leadership and support to staff in developing program plans ensuring consistent with organization mandate and strategic direction, in collaboration with other clinical program leads.
• Provides leadership to team members through coaching, guiding, mentoring and modeling. Encourages dialogue and provides guidance and advice to facilitate resolution to work issues.
• Defines an effective workforce plan that ensures the availability of adequate staff with in the context operations demands and environmental and resources constraints.
• Supports clinical leaders for the recruitment, hiring and onboarding of new staff. Assumes responsibility for the recruitment, hiring and onboarding of direct reports.
• In collaboration with clinical nurse leader and / or manager leads and / or supports disability and performance management concerns for direct and indirect reports.
• Provides supervision and direction, including performance assessment and evaluation and facilitation of professional development for designated reports.
• Identifies and manages operating and capital budgets to support in-hospice clinical care.
• Monitors evaluation of existing program and service delivery to ensure effective resource allocation.
• Provides leadership and direction in the identification, selection, evaluation and acquisition of equipment and maintains a preventative maintenance program to provide a safe environment for children, families and staff.
• Ensures continuous improvement and redesign for optimizing resources and achieving high quality safe care.
• Works with program staff to develop, implement, and evaluate clinical service process and outcome measures.
• Promotes staff morale, engagement and empowerment. Demonstrates creative planning for change and innovation.
• Participates in the development, implementation and evaluation of continuous quality improvements.
• Assumes other related responsibilities, as assigned.

EDUCATION AND EXPERIENCE

• A level of education, training and experience equivalent to a Master’s Degree in Health Leadership, Nursing or related field.
• Ten (10) years of recent related experience in a progressively senior leadership or advanced practice roles.
• Eligible for registration with the relevant professional governing body.

QUALIFICATIONS

• Knowledge of pediatric palliative care.
• Proven leadership, managerial, financial management, administrative and organizational skills.
• Proven ability to negotiate and mediate resolutions to complex situations.
• Demonstrated ability to lead people, manage change, develop strategy and execute on plans.
• Working knowledge of applicable regulations and legislation.
• Demonstrated creative problem solving, decision making and evaluative skills and the ability to provide progressive and innovative approaches to issues.
• Ability to work effectively as a change agent.
• Proven ability to develop partnerships and work diplomatically and persuasively with a variety of partners.
• Ability to communicate effectively both verbally and in writing.
• Ability to organize and prioritize work.
• Demonstrated ability to plan, set, organize and accomplish objectives.
• Ability to conceptualize, conduct research, analyze, strategize and plan.
• Knowledge and skill to use computer technology and applicable software applications.

Please note :

• Evidence of Health Canada approved vaccinations must be provided prior to your first day of work.
• Flexibility is necessary, as this position may require occasional weekend and evening work and travel within and outside the Lower Mainland.

RECRUITMENT PROCESS

We understand that the recruitment process is not a one size fits all, our inclusion values and flexibility extend to your hiring experience.

Canuck Place is committed to providing inclusive access and accommodations throughout the application and selection process.

We are continuously working to improve our systems, policies, and practices to ensure our employees, in all their diversity, can succeed.

Should you require accessibility accommodation through the recruitment process, please let us know and we will work with you to meet your needs.

Canuck Place Children’s Hospice hires on the basis of merit and is strongly committed to equality and diversity within its community and to a welcoming and inclusive workplace.

We especially welcome applications from Indigenous persons, visible minority group members, persons with disabilities, people of all sexual orientations, genders and gender identities, members of the 2SLGBTQIA+ community.

APPLICATION PROCESS

Please submit your cover letter and your resume at this link . This posting will remain open until filled. We thank all applicants for their interest;

however, only those candidates who have been short-listed will be contacted.

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