Application Support Specialist

Join to apply for the Application Support Specialist role at Omnify - Home of LumiSheet

Join to apply for the Application Support Specialist role at Omnify - Home of LumiSheet

Illuminating the Future Through Excellence, Innovation, and Impact

Omnify Lighting is a leader in providing innovative and sustainable lighting solutions. We empower the world’s top brands—from Estee Lauder to Lululemon—to bring their design visions to life with seamless lighting integration. Our commitment to quality, innovation, and customer success drives everything we do.

We are seeking an IT Application Support Specialist to manage the company’s IT applications and infrastructure.

Role Overview

The Application Support Specialist is a full-time onsite role based in Markham, reporting to the CFO. As the sole IT resource for the organization, you will act as the primary onsite IT contact, ensuring smooth operations across all technology systems.

This is a hands-on technical role requiring advanced troubleshooting, system administration, and vendor coordination skills. You will provide application support for Zoho applications, Epicor ERP, Microsoft 365, VoIP systems, Windows Server, and VMware ESXi, while coordinating escalations with external vendors when required.

Key Responsibilities

Technical Support & Troubleshooting

• Act as the first point of contact for all IT support requests via phone, email, chat, or ticketing system.
• Provide direct support for Zoho applications (CRM, Desk, Analytics) and Epicor ERP modules.
• Administer Microsoft 365 tenant including Exchange Online, Teams, SharePoint, OneDrive, security & compliance settings, and license management.
• Manage Active Directory : user provisioning, OU management, GPOs, security permissions, and file shares.
• Diagnose and resolve hardware, OS, and network issues across desktops, laptops, printers, and VoIP systems.
• Apply security best practices for endpoints, servers, and applications.

Infrastructure & Network Operations

Required Skills & Experience

Technical Skills

Strong experience in :

Soft Skills

Education & Certifications

Why Join Omnify Lighting?

At Omnify Lighting, we’ve built a “Winning Culture” rooted in ownership, excellence, and innovation. Our six non-negotiable core values guide daily decisions :

We combine these with leadership principles of Extreme Ownership, Strategic Thinking, and Decentralized Command.

What We Offer

If you’re a driven, detail-oriented, and experienced IT specialist, with a passion for customer success and business growth, we’d love to hear from you. Apply today to join Omnify Lighting!

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Appliances, Electrical, and Electronics Manufacturing

Referrals increase your chances of interviewing at Omnify - Home of LumiSheet by 2x

Sign in to set job alerts for “Application Support Specialist” roles.

Applications Support Intermediate Analyst

Richmond Hill, Ontario, Canada 3 weeks ago

Technical Support Analyst, Applications, Tangerine

Team Lead & Sr. Application Support Engineer

Technical Support Analyst / Customer Support Rep | 100% Remote | Perfect Engilsh Required | Construction SaaS | CLUE (getclue.com)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr