Technical Writer

Company Profile

Join one of the fastest growing companies in Canada! LawDepot is proud to be a seven-time Growth 500 ranked organization and a major player in the Global legal solutions industry. Our mission is to modernize the legal document creation experience by empowering people with fast, easy-to-use, and professional solutions. With over ten million satisfied customers worldwide, over two million monthly website visitors, and billions of dollars saved on legal fees, you will be joining a team that is truly making a difference. At LawDepot, we foster a collaborative and inclusive learning culture that values excellence and diversity. Apply today and become a part of our exciting journey!

Position Overview

LawDepot.com is currently expanding and looking to recruit a Technical Writer in Edmonton, Alberta. In this role, you will be responsible for creating interactive web products and services that are helpful, easy to understand and a pleasure to use for our 24 million plus yearly visitors. A primary responsibility will be improving the usability of our products by refining the structure and readability of our interactive questionnaires. This is a full-time permanent position, working 37.5 hours per week with opportunities in office or hybrid.

Primary Responsibilities

• Develop interactive product questionnaires that customers fill out to create customized legal documents

• Write and edit text to make the creation of legal documents simple and easy for our users

• Collaborate with our Legal, Design, Development and QA departments to create powerful, interactive web products that are optimized for conversion

• Gather and sort through quantitative and qualitative data to determine problem areas and opportunities for improvement across web products

• Implement best practices and explore the creation of new best practices for web products

• Utilize internal tools to implement specifications to a high standard

• Conduct product research and user testing to inform questionnaire improvements

• Develop innovative strategies for increasing user engagement and retention

• Continually develop skills by reading and researching about user experience optimization and digital marketing

Knowledge and Skill Requirements

• Post-secondary education in Communications, Marketing, Law, Business, Library Science, or other relevant fields

• Technical writing experience would be an asset

• Excellent written and verbal communication skills

• Experience with conversion rate optimization and A/B testing

• Ability to communicate complicated information in a succinct way that users can understand

• Understanding of conversion optimization, consumer psychology, and online marketing

• Ability to effectively provide and receive feedback

• Self-driven with the ability to work both independently and as part of a team

• Ability to identify opportunities and suggest new ideas

• Quality decision making and sound judgement

• Ability to learn, work with, and troubleshoot various types of technology

• Knowledge of law and legal matters would be an asset

• Working knowledge of UX best practices would be an asset

• Software development knowledge would be an asset

• Bilingual in French, German or Spanish would be an asset

Why You Should Join the LawDepot Team

• Excellent total compensation package

• Comprehensive health and dental benefits, plus an additional Health Care Spending Account

• Great work life balance (37.5 hour work weeks, flexible schedules, ability to bank hours)

• Three weeks paid vacation, plus bonus personal days

• Continuous learning opportunities, including LinkedIn Learning subscriptions and training budgets

• Company share plan

• Free catered lunches for the entire office

• Monthly social events for team members to enjoy (think axe throwing, rock climbing, board games, food trucks, trivia contests, and charitable activities)

• Casual work environment

• Personal offices for focused work and to have your individual space (plus collaborative workspaces for when you want to meet with the team)

• Free and easily accessible parking

• Southgate Mall, Whyte Ave, and Calgary Trail restaurants are only minutes away

• Hybrid working arrangements for balance between getting work done at home and engaging with others in the office

How to Apply

Please submit a resume and cover letter online via our Careers page at https://www.lawdepot.ca/career

We thank all applicants; however, only those selected for an interview will be contacted.