Alberta AG Centre is a full-line CLAAS dealership with locations in Coaldale, Dunmore. High River, Lougheed, Olds, and Stettler, Alberta. We offer the entire North American lineup of CLAAS agriculture equipment along with other great product lines to meet the demands of the Alberta agriculture industry. Each of our stores features a full stock of parts, a knowledgeable sales team, and competent factory-trained technicians. This role is based in one of the six locations mentioned above.
Territory Manager
Available Work Locations : Coaldale, Dunmore, High River, Lougheed, Olds, and Stettler
Title of this position reports to : Regional Parts Manager – North or South dependent on branch location
Full-time, Permanent Position
Monday to Friday, 8 : 00a.m. – 5 : 00 p.m. with a 1-hour unpaid lunch
Seasonal hours may apply.
Job Summary :
The Parts Technicians are responsible for assisting with the daily operations of the parts department including delivering optimal customer service and parts knowledge to internal (Sales and Service departments) and external customers. This position performs a variety of duties, including providing price quotations, checking inventory for product availability, providing delivery dates to customers, verifying prices, and maintaining supplier relationships.
Main Responsibilities / Tasks :
- Provide customer service to both internal and external customers to meet their parts needs in alignment with the company’s parts protocols and processes
- Receive parts requests from customers in person, through the internal Order Confirmation Process, by phone or email and respond with a quote or information in a timely manner
- Receive, provide, and issue purchase orders and receipts of goods
- Research availability of parts, either within the facility or from other resources as necessary
- Search part numbers using a computer or standard catalogue
- Mark materials with identifying information to communicate parts allocations to service work orders
- Maintain communication with Shipping / Receiving, suppliers and customers to ensure efficiency within the parts department
- Complete all applicable inventory, work orders, PO’s, receipts of goods entry and put stock away
- Participate in required inventory cycle counts and provide back-up support to other parts department employees as required
- Process a variety of reports in written and electronic form (e.g., requisitions, paperwork, reports, etc.) to distribute information and / or materials to appropriate parties
- Assist the Sales and Service Departments in scheduling by meeting regularly to communicate status of parts orders
- Other duties as assigned by your manager
- On-call coverage as required
- Local travel required to pick up and deliver parts may be required
Job Requirements
Physical Requirements
Stand / walk for 8+ hoursSquat, bend, kneel, reach, twist, and use of ladders and stairsLifting up to 50lbs / 23kgCarrying up to 50lbs / 23kgCompetencies and Qualifications
CDK IntelliDealer experience considered an assetJourneyperson Parts Technician Certificate3-5 years in an Agriculture parts / and or service environmentStrong computer skills including Microsoft officeMechanical aptitude or previous exposure to Agriculture partsUtilize computer to research parts and technical informationMaintains current knowledge of company competitive productsStrong verbal and written communication skills and demonstrated ability to work well with individuals inside and outside of the organizationMaintains a clean work area and performs work in a neat and orderly fashionFollows all safety rules and regulations in performing work assignmentsCompletes all reports and forms required in conjunction with work assignmentsAccounts for all time and material used in performing assigned dutiesAbility to read and interpret documents pertaining to parts and equipmentDetail oriented individual with a strong work ethic and positive team attitudeForklift Experience considered an assetValid Driver’s licenseAbility to commute / relocate
AB : reliably commute or plan to relocate before starting work (required)#J-18808-Ljbffr