Parts Technician

Alberta AG Centre is a full-line CLAAS dealership with locations in Coaldale, Dunmore. High River, Lougheed, Olds, and Stettler, Alberta. We offer the entire North American lineup of CLAAS agriculture equipment along with other great product lines to meet the demands of the Alberta agriculture industry. Each of our stores features a full stock of parts, a knowledgeable sales team, and competent factory-trained technicians. This role is based in one of the six locations mentioned above.

Territory Manager

Available Work Locations : Coaldale, Dunmore, High River, Lougheed, Olds, and Stettler

Title of this position reports to : Regional Parts Manager – North or South dependent on branch location

Full-time, Permanent Position

Monday to Friday, 8 : 00a.m. – 5 : 00 p.m. with a 1-hour unpaid lunch

Seasonal hours may apply.

Job Summary :

The Parts Technicians are responsible for assisting with the daily operations of the parts department including delivering optimal customer service and parts knowledge to internal (Sales and Service departments) and external customers. This position performs a variety of duties, including providing price quotations, checking inventory for product availability, providing delivery dates to customers, verifying prices, and maintaining supplier relationships.

Main Responsibilities / Tasks :

• Provide customer service to both internal and external customers to meet their parts needs in alignment with the company’s parts protocols and processes
• Receive parts requests from customers in person, through the internal Order Confirmation Process, by phone or email and respond with a quote or information in a timely manner
• Receive, provide, and issue purchase orders and receipts of goods
• Research availability of parts, either within the facility or from other resources as necessary
• Search part numbers using a computer or standard catalogue
• Mark materials with identifying information to communicate parts allocations to service work orders
• Maintain communication with Shipping / Receiving, suppliers and customers to ensure efficiency within the parts department
• Complete all applicable inventory, work orders, PO’s, receipts of goods entry and put stock away
• Participate in required inventory cycle counts and provide back-up support to other parts department employees as required
• Process a variety of reports in written and electronic form (e.g., requisitions, paperwork, reports, etc.) to distribute information and / or materials to appropriate parties
• Assist the Sales and Service Departments in scheduling by meeting regularly to communicate status of parts orders
• Other duties as assigned by your manager
• On-call coverage as required
• Local travel required to pick up and deliver parts may be required

Job Requirements

Physical Requirements

Competencies and Qualifications

Ability to commute / relocate

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