Client Solutions Manager – Small & Medium Business, Family Health Program (Commercial Insurance)

Overview

The Select Client Service Manager is accountable for delivering high quality and efficient service to external clients through the day-to-day account management of an assigned group of accounts that are similar in size with relatively simple to moderately complex needs. Working alongside a seasoned Account Manager on E&O, D&O, CGL, and Cyber policies that are part of a medical / health program, this role also requires occasional travel (AGMs, conferences, etc.). This position reports directly into either the Center's Client Service Director or the Center's Client Service Supervisor. This role directly contributes to key business outcomes such as client retention, client satisfaction, client growth, enhancing AJG's value to our clients and prospects, achieving operating / margin targets and fostering a culture of performance and continuous improvement. How you'll make an impact Successfully and profitably manages an assigned group of accounts. Builds, solidifies and expands relationships with existing clients by providing exceptional ongoing care. Is the primary contact for the buyer and the ultimate owner of the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner. Secures existing business and drives the sale of additional services and lines of coverage. Uses technology as a tool to maximize productivity and quality. Comfortably engages others in consultative discussion. Effectively manages / balances multiple and sometimes competing priorities. Works in a self-directed manner. About you Bachelor's degree preferred Previous exeprience in client service and / or claims management is ideal Previous insurance knowledge and experience managing client relationships preferred Proficiency in Microsoft Office. Infrequent out of town travel required. Appropriate licensing as required. Solid financial acumen. Strong written and verbal communication skills. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve : Flexible medical & dental coverage to meet your household's needs Life, Dependent Life and AD & D Insurance options Retirement savings including RRSP including a company match, TFSA, pension and more Employee Stock Purchase Plan Other benefits include : Educational expense reimbursement Employee assistance programs Discounted gym membership (GoodLife Fitness) Opportunity for flexible work arrangements Paid sick days & personal days Employee education recognition program Employee referral bonus program