Community Bylaw Services Coordinator

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Base pay range

CA$38.53 / hr - CA$38.53 / hr

General summary

Under the supervision of the Community Bylaw Services Manager, this position provides excellent customer service and administrative support to the Community Bylaw Services Department including dispatching bylaw team members, creating enforcement files, coordinating disputed Bylaw Notices and coordination of the Bylaw Adjudication Process. The Community Bylaw Services Coordinator is responsible for answering enquiries and assisting the public with bylaw-related issues.

Main duties and responsibilities

• Contributes to the success of our team and creation of our thriving community, by fostering the District of Squamish corporate values : Respect, Integrity, Connection and Progress.
• Receives telephone, email, written, or counter enquiries and provides general departmental information as well as information on Bylaws and the complaint process.
• Acts as the principle point of contact for the Community Bylaw Services department by phone.
• Monitors the primary department inbox and ensures that all requests for service are distributed to Bylaw staff for completion.
• Creates enforcement files and relays incoming complaints to available Community Bylaw Services Officers and Community Patrol Officers.
• Guides members of the public through the process of disputing an alleged offence depending on the specific enforcement tool.
• Coordinates Bylaw Notice disputes and performs the function of the screening officer.
• Reviews appeal notices with disputants and determines validity of appeal within prescribed timelines.
• Cancels or reduces tickets to warning and reduces fine amounts based on the complainant’s ability to meet the terms of the Compliance Agreement.
• Assists with organizing adjudication hearings including arranging hearing location and required technology for hearings held in Squamish.
• Attends adjudication hearings either by phone or in person.
• Performs data entry to support Municipal Ticket Information (MTI), Bylaw Warning Notices, Bylaw Notices, and Bylaw Notice Adjudication processes.
• Maintains overdue fine payment processes, including data entry, running daily batch reports, creating late payment notices, and mailing communications to respective parties.
• Liaises with other departments within the District including Building and Planning, Environment and Engineering to ensure a coordinated and consistent application of the District’s Bylaws, regulations and processes, as well as external authorities.
• Participates in the training of clerical staff under the supervision of the Community Bylaw Services Manager.
• Acts as a “super- user” for department software tools such as TEMPEST.
• Maintains and files a variety of office records, including original documents in accordance with established records retention policies.
• Records meeting minutes for team meetings, distributes agenda and past minutes.
• Composes routine correspondence for completion by or signature of others.

Required knowledge, skills & abilities

Required training, education and experience

Seniority level

Not Applicable

Employment type

Temporary

Job function

Other

Industries

Government Administration

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