ED Services Specialist (Executive Director)

Position Closing Date : May 1

2024

What is Redstone?

Redstone is the largest Association Management Company in Canada. Our vibrant team provides administrative, financial, marketing, and event services for not-for-profit associations all over the world.

What does the opportunity include?

Join a world-class team with a corporate culture like no other! People are our priority. We want you to bring your whole self to work each day.

Learn and advance within a rapidly growing agency! We value career growth and development by investing in you.

You will have a lot of responsibility and be challenged daily! You have the freedom to provide input and make your clients’ organizations better.

The scale and scope of what Redstone does will surprise you! The rapid pace of change makes it imperative for us to be smart and open-minded in the way we serve our clients.

Sound like Redstone might be the right place for you? Keep reading

What you’ll do :

This role is responsible for the execution of fractional ED services work for Redstone clients. Services include board of director support, certification and accreditation, committee administration, database transitions, meeting management, membership services (retention and acquisition), project management, sponsorship programs, and more.

In collaboration with the Client Team and key partners, this role executes critical tasks that advance the organization’s operations, service offerings, and contributes to community engagement and awareness.

How you’ll do it :

Strategic & Executive Director Services

• Assist in the development and implementation of ongoing member engagement and growth strategies, supporting membership registration drives and coordinating delivery to ensure accuracy and timeliness.
• Support the strategic planning process with the board.
• Act as the Executive Director on client accounts, providing advisory services.
• Handle complex boards and / or a complex project portfolio.
• Providing direction to junior staff and assigning client-specific projects internally.

Client Satisfaction & Relationships

• Advocate for clients by collaborating and communicating with client teams across Redstone’s departments to ensure projects are running smoothly and effectively.
• Support volunteer committees and Boards of Directors on various projects and build trusting relationships, ensuring satisfaction with every interaction.
• Support the events team with onsite event execution during high volume periods.

Administration

• Manage the daily inquiries via multiple email inboxes, phone lines, and during meetings for a diverse portfolio of clients.
• Provide board and committee meeting support, including scheduling, preparing agendas, taking minutes, and following up on action items.
• Process membership renewals and registration.
• Run client certification programs, examinations, including proctoring exams as needed and scoring and delivering test results.
• Maintain up-to-date databases (sponsorship, attendee, membership, etc.).
• Handle physical client mail, ensuring remaining mail items have been dealt with weekly.

Membership Engagement

• Manage membership communications such as announcements, email campaigns, e-newsletters, and website updates.
• Prepare and deliver weekly / monthly reporting to clients on membership, engagement, etc.

Mission Critical :

As this role involves frequent on-site events and board meetings that occur outside of traditional business hours, the successful incumbent must be local to the Greater Toronto Area and must be flexible.

The successful incumbent must also be able to travel internationally, when required.

You’ll thrive in this role if :

• You have a Bachelor’s degree or diploma in Business Administration, Business, Communications, Event Management, Not-for-profit Management, or a related field.
• You have 3-5+ years of experience as a not-for-profit executive director, or similar.

Serious bonus points if :

You are bilingual in English / French.

Compensation :

$70,000 - $85,000 base salary based on experience.

Health, drug, dental, and vision benefits.

Employer paid life insurance.

Paid sick days, personal days, and wellness days.

Paid time off between Christmas and new years.

Summer hours.

Redstone life and culture :

We’re a full-service boutique agency with a growing team, which means you’ll have a lot of responsibility, be challenged daily, and will work side-by-side with the senior leadership.

As a team, we work hard, are client-focused, and like to have fun. We provide our team with opportunities to expand their skillsets while supporting our association clients in diverse industries such as real estate, property, law, post-secondary education, healthcare, city planning, and sponsorship marketing, just to name a few.

Everything we do stems from our Core Four values : People, Trust, Impact, and Extra Mile . They are the foundation behind every decision and action we take as a company, within our team and alongside our clients.

Why choose us?

We provide each employee the freedom to work when they are most productive and we understand the need to have a work-life blend, because we have that need too.

Here are just a few more reasons to work at Redstone :

Flexible working hours.

Work from anywhere for up to 45 days.

Opportunities to attend in-person and virtual conferences, workshops, industry accreditation and certifications for personal and professional growth through the company.

Travel opportunities to work at our events alongside our talented event staff.

Company events and team initiatives : team lunches, activity challenges, book club, happy hours, game nights, holiday and summer parties, charity participation, and more!

Be yourself. We like it that way :

At Redstone, we are committed to fostering and cultivating a culture of equity, diversity, and inclusion. We believe that a culture that celebrates EDI creates a better work environment and enables us to deliver outstanding services to our clients.

We strive to create a workplace that reflects the communities we serve. We value building a team with a variety of backgrounds, skills, and views and embracing the characteristics that make our team unique.