Installation Dispatcher
Job Description
Job Description
The Acquisition Group , one of Western Canada’s largest and most successful marketing companies, is looking for a reliable Dispatcher to join our team representing TELUS Smart Home Security and TELUS Future Friendly Home Services.
The Dispatcher will act as the main communication point between our Technician team and our Sales team to successfully manage customer installation appointments.
This Dispatcher will also be in charge of inventory management, along with providing operations support.
Responsibilities
- Receive and dispatch orders for service installations
- Act as a liaison between Sales and Technician teams
- Manage inventory levels, reporting, ordering, and deliveries
- Manage, organize, and oversee the warehouse
- Coordinate, prioritize, and optimize Technician schedules for maximum efficiency
- Contact customers to confirm their orders and installation appointments
- Enter data in the computer system and maintain records of calls, activities, and installation notes
- Monitor and report quality concerns to the Technician Operations team
- Support with training and other operational duties upon request
Requirements
- Full-Time Availability (Mon-Sun) with flexible hours for on-call support
- Remote and on-location work, with occasional travel required
- Proven experience as a Dispatcher or relevant position
- Proven experience in sales and / or telecom is strongly preferred
- Excellent communication in English (oral and written)
- Comfort with Microsoft Office (Outlook, Word, Excel, PowerPoint) required
- Outstanding organizational and multitasking abilities
- Active listener with strong attention to detail
- Sound judgment and critical thinking with proactive problem-solving skills
- Minimum High School Diploma required
- Must be able to pass a Canadian Criminal Record with a verdict of Clear
Perks and Benefits
- Full training provided
- Room for career advancement
- Engaging and dynamic team culture team events, travel, and more!
- Competitive compensation at $20-$25 / hr
- Medical and Dental Benefits after probation
Our ideal candidate is an excellent communicator with strong attention to detail, enjoys problem-solving, and is an important part of an engaged and accountable team.
If you believe we’re the team for you, apply now to be considered for this opportunity!
Company Description
THE ACQUISITION GROUP IS WHERE YOUR FUTURE STARTS
The Acquisition Group is all about the future. We look forward to and look towards the next big thing, and that includes you and your career.
We are an industry leader in growth and our customer acquisition programs have positioned us as the go-to marketing consulting firm for industry leaders looking to build on their success.
We have achieved all this because of the amazing people in our court. We’ve trained those people from the ground up, and in the process developed accredited leadership and skill development programs.
No matter what your background is, or what level of experience you have, we are here to help you learn, grow and succeed.
We will help you make the jump from not sure what to do, and not happy doing it, to doing something great.
Company Description
THE ACQUISITION GROUP IS WHERE YOUR FUTURE STARTS r n r nThe Acquisition Group is all about the future. We look forward to and look towards the next big thing, and that includes you and your career.
We are an industry leader in growth and our customer acquisition programs have positioned us as the go-to marketing consulting firm for industry leaders looking to build on their success.
r n r nWe have achieved all this because of the amazing people in our court. We’ve trained those people from the ground up, and in the process developed accredited leadership and skill development programs.
No matter what your background is, or what level of experience you have, we are here to help you learn, grow and succeed.
r n r nWe will help you make the jump from not sure what to do, and not happy doing it, to doing something great. r n r ntheacquisitiongroup
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The Dispatcher will act as the main communication point between our Technician team and our Sales team to successfully manage customer installation appointments. This Dispatcher will also be in charge of inventory management, along with providing operations support. Receive and dispatch orders for s...
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