Director Data Science

Join Servus Credit Union  -  Canada’s Largest Credit Union!

We are hiring for a full-time Director Data Science  to join our Data Analytics  Team!

Posting closes : February 22, 2026

Employment Status :  Full-time; Remote First

Additional Information : Strong preference given to Alberta-based applicants

For Internal Use Only / Role Grade : M3; C

At  Servus Credit Union , we do things differently—because we’re a credit union, not a bank. And that difference matters.

We believe in putting  people before profits , which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most :   our members, our employees, and our communities . Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community,  we want to meet you .

Join Servus and discover a better way to work.

As the Director Data Science, reporting to the Head of Data Analytics, you’ll be responsible for expanding and optimizing Servus' use of machine learning and predictive modelling across the enterprise to enhance member experience and improve business outcomes. In this role, you will identify opportunities, set objectives and prioritize initiatives while managing successful implementation and operations. This role entails substantial department and enterprise managerial responsibilities, including leadership of a team of experienced data scientists and engineers.

What You'll be Doing :

• Lead the development and implementation of Servus' overall data science strategy and roadmap.
• Oversee the design, development, and deployment of machine learning models and algorithms to increase member cross sell, reduce expenses and manage risk.
• Envision, implement and scale Servus' Next Best Opportunity (NBO) program delivering personalized, relevant and timely offers to members across all of Servus' distribution channels
• Partner with distribution and technology teams to deliver models and recommendations seamlessly to front line staff and self-serve channels.
• Build relationships with business owners and teams throughout Servus to identify opportunities and build alignment to increase enterprise adoption and program effectiveness
• Establish and continually improve ML Ops processes and best practices to automate workflows and improve operational efficiencies
• Monitor algorithm performance both at the individual model and overall program levels to optimize performance and manage model risk
• Create innovative new approaches to understand and predict member needs and behaviors using member transactional, digital and sentiment data in combination with external and other relevant data.
• Mentor, lead, coach and develop a team of experienced data scientists and engineers, providing guidance, and helping team members achieve both individual and organizational success.
• Provide thought leadership and support on data governance and model risk management practices within the organization.

What you Bring :

Other Role Requirements :

Why Servus?

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as :

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!

What happens next?

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!

Employment Eligibility :   The selected candidate(s) must successfully pass a criminal background check, reference check and credit check to qualify for hire by Servus Credit Union.

Qualified applicants are invited to apply online.

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

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