PROJECT OPERATION MANAGER
Role : Project Operations Manager
Location : Toronto, on-site
Must : Airport Domain Knowledge and experience is required with good understanding of airport ecosystem
Below is the JD :
- Prior Experience in O&M support on various system including upgrades and maintenance
- Ability to lead small scale projects / enhancements end to end coordinating between different stakeholder including OEM, Business and internal supports team.
- Experience supporting variety of applications in large infrastructure projects
- Analyze business and IT processes, technologies and applications
- Good understanding of ITIL concepts and ability to incident management, problem management, change management and service requests fulfilment processes end to end
- Strong Stakeholders Management capabilities
- Ability to complete all work tasks with minimal supervision
- Vendor management including management of vendor resources hired for hands and legs support to ensure SLA and SLO adherence
- Excellent time management skills to prioritize workload
- Develop, document and train others on IT systems and best practice procedures
- Should be flexible and enthusiastic to learn new application / systems.
Required :
- Airport Domain Knowledge and experience is required with good understanding of airport ecosystem
- Experience in Airport Systems like Flight information Display systems , Airport Operations Database , Resource Management Systems , Visual Docking & Guidance System , Baggage Handling System , Airport Operations Control Center operations and its support system (But not limited to the above examples systems)
- Good understanding of infrastructure components like Servers, Network and Database
- Knowledge and experience of managing, administrating large / complex Integrations (Middleware component like MB / MQ / Data Power)
- Maintain application environment for new application upgrades, security patches, Windows updates, etc.
- Ability to define & review Business Continuity Plan, backup management policies
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