Supervisor, Sales & Service Representative

POSITION OBJECTIVE:

Supervise the day-to-day operations of the Branch, including but not limited to driving profitable sales growth, customer service, reporting, inventory control and performance management.

KEY DUTIES AND RESPONSIBILITIES:

Performance Drivers:

• Demonstrates and excels in Grainger Performance Drivers including but not limited to the following behaviours:
• Wow the Customer - Know your customers; Earn your customer's trust; Become your customers' "go-to" person
• Have A Winning Attitude - Play to win; Act with optimism & enthusiasm; Make courageous decisions
• Drive For The Best Results - Set high standards; Take personal accountability; Deliver on commitments
• Make The Team Better - Be collaborative; Build trust; Communicate openly & honestly; Listen & learn from others

People Leadership - Owns their Talent:

• Supervise and manage team, including recruiting, training, motivating, and conducting the performance excellence program
• Work with the ISSR team with the preparation of customer quotes, contracts, and advise on pricing strategies
• Monitor team member productivity and motivate team to reach company goals and objectives

Market/Business Leadership:

• Understand/know the market and customer opportunities and competition
• Contribute to and build strong community relationships

Sales and Service Leadership:

• Answer customer concerns with pricing, procurement, delivery, and product promoting Private Brands, NTS and eCommerce channels whenever possible
• Maintain a well-rounded knowledge of products sold
• Support the sales team through up selling, service, pricing, delivery and inventory inquiries
• Promote Company products and services to customers and provide substitutions where required

Operations Leadership:

• Contribute to the preparation/execution of annual operating plan including profitable sales, gross margins, expenses and earnings
• Support Branch manager in leading the 5S process to clean and optimize the branch. Utilize company best practices
• Prepare reports on an as needed basis to provide information to Branch Manager and provide management communication through Daily Service Meetings
• Maintain knowledge and ensure compliance of WHMIS, Transportation of Dangerous Goods Act, WSIB, and all related governing legislation
• Ensure compliance of workforce with provincial regulations, codes and approved Grainger operating practices

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Knowledge of industrial and/or safety products is preferred
• Proven experience of effective coaching, team building, recruitment, training and development of a team, coupled with a hands on management approach
• Strong leadership qualities with good communication, customer service, and interpersonal skills
• Proven skills in time management and ability to prioritise tasks within a fast-paced environment
• Proficient computer skills and aptitude
• Understanding of local customer and market dynamics and requirements would be an asset
• Completion of post secondary education, preferably in Business or equivalent work experience

BASIC REQUIREMENTS PRIOR TO ROLE PROGRESSION:

• Actively in this role for 1 to 2 years with consistent performance that meets or exceeds expectations
• Demonstrates and excels in all Grainger Performance Drivers (Wow The Customer, Have A Winning Attitude, Drive For The Best Results, Make The Team Better, Lead The Way)
• Consistent favourable engagement scores of >75% or more.
• Working knowledge of Branch P&L, inventory management and leadership is ideal if role progression is Branch leadership
• Strong leadership and coaching skills; derived from coaching and leading team members
• Strong and demonstrated communication skills; effectively expressing ideas, both verbally and written

Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of Grainger hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and/or a director role and above position.

In accordance with Performance Excellence guidelines, team members are encouraged to apply for positions closely matching their experience/background and that are aligned with their Individual Development Plan. Grainger is committed to the principles and practices of employment equity. We invite all qualified women and men, including persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities. Accommodations are available on request for all persons with disabilities taking part in the selection process.