Responsibilities
- Follow-up on outstanding invoices and collect payments timely.
- Monitor customer accounts for non-payment, delayed payment, and other irregularities within the established 24 48-hour SLA.
- Investigate delinquent accounts by following up with customers via phone and email.
- Utilize and improve NetSuite and Salesforce systems to not have to rely upon spreadsheets and other manual processes.
- Responsible for working with internal departments to resolve issues with customers.
- Maintain and build positive relationships with clients.
- Follow internal procedures and support improvement policies relevant to collections.
- Responsible for special projects as requested by the AR Manager.
- Prepare and submit weekly top accounts report to management.
- Notify management of collection disputes and escalation items and make recommendation for escalation of uncollectable accounts.
Requirements :
- High school diploma or GED equivalent required.
- 2-5 years of collections experience
- Highly motivated and driven to overcome new challenges.
- Action oriented, customer focused, adaptable to change, ethical, good team player, strong time-management skills.
- Computer skills including the ability to operate Excel spreadsheet and Word processing programs, and email at a highly proficient level.
- Ability to work under pressure in a fast-paced environment.
- Attention to detail.
- Analytical ability
- Strong communication and management skills
- Strong organizational, team building, coaching, and mentoring skills
- General business skills, industry knowledge, and planning skills
- Ability to meet tight deadlines
- Knowledge of German and Dutch would be an asset
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