L1 NOC Engineer
Responsibilities
- Work within a remote team Responsibility for day-to-day operations of the TCE environments located in Calgary, Houston, Charleston West Virginia, and field locations through USA, Canada, and Mexico.
- Monitor the network events using the network monitoring and management tools
- Correlate events to identify root cause.
- Escalate to higher level teams as needed.
- Facilitate vendor coordination for circuit troubleshooting.
- Facilitate requests for network changes for WAN circuits, on premise data center network changes, routers, switches, VPN’s.
- Support implementation and configuration of new network environments for TCE projects
- Assist in troubleshooting efforts for infrastructure issues within the TCE Network estate
- Assist with procurement, tracking, and distribution of Network Hardware
- Hands on troubleshooting
- Assist other teams with troubleshooting at various different levels.
- Update CMDB with accurate CI information
- Provide Network related reports as requested.
- Interact with WAN vendors to ensure resolution of issues, SLA compliance, and maintenance.
- Comply with all SLAs associated with the TCE Data Network
Qualifications
Qualifications : Education :
Education :
Diploma in Computer Science certification completed or ongoing.
Work Experience :
- One year in networking technologies and operations
- Basic Knowledge of DC Network equipment
- Basic Knowledge of LAN Network equipment
- Basic Knowledge of WAN network equipment
Work Requirements :
Position based at Calgary TCE location.
Knowledge and Skill Requirements :
- Some Understanding of networking infrastructure (routers, switches)
- Exposure to VoIP solutions and capabilities
- Efficient problem-solving skills.
- Some Understanding of Network tools, Solarwinds, What’s Up Gold, NetScout etc.
- Good Understanding of WAN technologies
- Practical Understanding of Cisco technologies and uses.
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