Store Manager (Front of House), adidas Retail Store, Toronto Eaton Center (2069)

Purpose :

The Brand Halo Store Manager supports the Senior Store Manager in managing a high-volume, strategically positioned Brand Halo store that represents the adidas brand and product in the most impactful way.

The Front of House (FOH) Store Manager is responsible for daily operations of the sales floor and leadership of FOH team members.

As part of the Store Management Team their focus is to provide outstanding consumer experience while maintaining high operational and brand standards.

Key Responsibilities :

• Responsible for managing 3 Assistant Managers, and 7 Team leaders specializing in VM, Consumer Experience, and FOH
• Deliver exceptional consumer experience tailored to the Brand Halo through ensuring outstanding execution of global brand and retail operational standards as it relates to the designated area of responsibility
• Enable and support a best-in-class environment within retail fleet which provides acceptance, education and awareness on all topics related to diversity, equity and inclusion
• Positively communicates and demonstrates the Brand values, attitude and culture.
• Manages and allocates resources effectively and efficiently to ensure store meets key performance indicators and profit and loss expectations
• Develops staff by evaluating and providing performance feedback (performance and potential), seizing all coaching and training opportunities and fostering a team environment to meet store and company objectives.
• Promotes a high performance culture by setting clear expectations, holding employees accountable, creating an effective and efficient work environment, and setting goals that focus the team on key drivers that impact success
• Creates effective succession, recruiting and hiring and training plans
• Cooperates with Senior Store Manager to develop clear action plans for store and thrives to achieve objectives, deliverables and timelines of plan.
• In partnership with the Brand Halo Store Trainer, Consumer Experience Manager and Visual Merchandising Specialist - takes accountability for training and execution within Front of House, including business, operations, sales / customer service, and visual merchandising to ensure all employees are trained in Retail Standards.
• Perform timely completion of all Front of House recordkeeping associated with applicants, new hires, payroll, performance appraisals, salary reviews, counselling, disciplinary actions and employee separations.
• Produces results under a variety of situations / market conditions and overcomes barriers to the company’s success in compliance with corporate guidelines.
• Responsible for accuracy of all cash management and ensure that shrink control within store is minimized.
• Responsible for store and product security using systems provided, and monitoring the effectiveness of these in preventing theft.
• Assure adherence to company policies and procedures relating to NSB (POS system) integrity.
• Maintain confidentiality of retail operating information.
• Assure compliance with legal and safety guidelines in overall management of store and associates.
• Maintain building and premises in a safe, organized and clean manner in accordance with adidas standards.
• Develop seamless communication with other members of the Store Management Team
• Shop competition on a regular basis to insure competitiveness in the marketplace
• Other duties as assigned by Senior Store Manager

Knowledge Skills and Abilities :

• Ability to use critical thinking and creative ways to solve problems
• Ability to respond effectively to sensitive inquiries or complaints
• Ability to make recommendations that effectively resolve problems by using judgment that is consistent with standards, practices, policies, and procedures
• Proficient retail knowledge operational and selling skills.
• Strong leadership, interpersonal and communication skills
• Strong ability to collaborate and influence across different levels and departments
• Open to feedback; able to keep composure in stressful situations
• Passion for adidas brand and for sport
• Ability to communicate clearly and effectively through multiple lines of communication including verbal & written formats
• Proficient with MS applications (Outlook, Excel, Word, PowerPoint) and other computer software (Internet, POS Systems, etc)
• While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk;

use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and / or move up to 12 kg and occasionally lift and / or move up to 34 kg.

Ability to work a varied schedule including weekends, evenings and statutory holidays. Also able to work extra hours during peak sales periods which include, but are not limited to, Thanksgiving, Christmas, Easter, and Back-to-School.

Qualifications :

• 3-5 years of fashion retail management experience with a leading global brand
• Demonstrated leadership experience within retail industry
• English fluent (speaking, reading, writing) and fluency in another language is highly desirable

Please Note :

Diversity, Equity, and Inclusion at adidas means championing individual uniqueness and cultivating a culture of belonging in which everyone can create at their best.

We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce that reflects our consumers and communities.

adidas offers a robust and progressive range of benefits, including : health and dental benefits, including prescription drug coverage, out of country coverage, short and long-term disability, basic life and AD&D insurance, and an Employee & Family Assistance Program.

Employees are able to enroll in adidas’ Retirement Savings Plan with employer match. Qualifying employees are eligible for our education assistance program and fitness reimbursement program.

Employees are eligible to earn an annual bonus based on both company and personal performance. We recognize the commitment of our employees by increasing vacation time with length of service.

We also offer Service Awards & Service Time Off during milestone years, paid bereavement leave, and parental leave top-up to eligible employees.

Though our teammates hail from all corners of the world, our working language is English.

adidas is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified candidates, including those with Disabilities, and will accommodate applicants’ needs, upon request, throughout all stages of the recruitment and selection process.

If selected to participate in an interview, accommodations will be made available on request. Please inform the Recruiter of the accommodation(s) that you may require.

Information received relating to accommodation will be addressed confidentially.

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