- Education : College / CEGEP
- Experience : 1 year to less than 2 years
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Computer and technology knowledge
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- Software development
- MS Office
- MS Windows
Personal suitability
- Efficient interpersonal skills
- Excellent oral communication
- Team player
- Work Term : Permanent
- Work Language : English
- Hours : 30 to 40 hours per week
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Consult user guides, technical manuals and other documents to research and implement solutions. ...
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