Senior Business Support Assistant - Community Mental Health

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non‑clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

Shift pattern and contract

The shift pattern for this post is Monday – Thursday 09 : 00 – 17 : 00, Friday 09 : 00 – 16 : 30 – flexible in line with a 30‑hour contract. Please note that this post is pro rata.

Responsibilities

• Provide a comprehensive secretarial and administrative service to managers and clinical team leaders.
• Act as first point of contact for those wishing to contact the manager / team members.
• Respond to routine mail on behalf of the manager, or draft more complex correspondence.
• Respond to personal and telephone enquiries regarding complaints and redirect to other staff where appropriate. Arrange for accurate and timely messages to be conveyed to the manager.
• Provide information and advice to patients and others on NHS complaints and feedback arrangements. Respond to straightforward enquiries or refer matters for consideration by clinical staff / service managers and assist in recording complaints / feedback when required.
• Type a variety of documents (correspondence including mail merge), reports, statistical and financial data, and presentations from a variety of sources (including audio) with a high degree of accuracy. This includes extraction of information from spreadsheets and production of complex reports and presentations.
• Collate information from a variety of sources for input to reports and returns.
• Forward plan diary commitments ensuring effective use of managers’ time, resolving conflicting demands within a busy schedule of meeting commitments.
• Assist in arranging a variety of meetings, events and conferences under direction.
• Ensure that managers are provided with all relevant papers for meetings on a timely basis.
• Attend meetings and ensure that all necessary arrangements are made, including booking venues, arranging room layout, notifying participants, issuing agenda and supporting papers, writing up and distributing minutes, and progressing appropriate follow‑up action.
• Meet and welcome visitors and arrange appropriate hospitality.

Contact

Informal Contact : Suzanne Catterall, 0141 303 8900, Suzanne.catterall@nhs.scot

Information for candidates

NHS Greater Glasgow and Clyde – NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third‑party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

For application portal / log‑in issues, please contact Jobtrain support hub in the first instance.

#J-18808-Ljbffr