Implementation Executive - Abbott Point of Care (Remote: Canada)

The Opportunity

This position works remotely in the Point of Care, Diagnostics division. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life.

Our Point of Care diagnostic portfolio spans key health and therapeutic areas, including Chemistry, Electrolytes, Hematology, Blood Gases, Coagulation, Endocrinology, Cardiac Markers, Neurology, and Informatics.

As an Implementation Executive, you’ll be the managing the project plan for the implementations of Abbott point of care (APOC) instruments in hospital settings and private care clinics across Canada.

This role will require up to 85% of travel across Canada.

What You’ll Do

Responsible for effective and efficient project management of product implementation(s) primarily within national hospital accounts and outpatient key accounts, high volume / priority accounts;

timely account installation within general time guidelines established by reagent volume and interface.

Become a subject matter expert for point of care testing and will need to be able to articulate the benefits of point of care testing across all levels (laboratory, emergency, and critical care departments etc.

Serve as mentor to less experienced / new Implementation staff.

Work with Identified sales specialist on a pre-Close basis to provide clinical and technical assistance, account preparedness and readiness to high priority customers.

Lead and / or participate on cross-functional teams to support the goals of the organization.

Develop and execute implementation strategies; utilize available resources effectively, lead and · or participate on cross-functional teams.

Pre-sales presentation and close · Implementation strategies and timeline development with customers · Implementation training and clinical education to customers · Implementation post sales wellness checks.

Responsible for developing a project plan that will meet the customer needs regarding implementing point of care testing.

It will be expected that you will be able maintain consistent momentum with each implementation assignment, and able to manage multiple implementation assignments simultaneously.

In charge of the data management systems integration of APOC data manager software and can provide technical support for existing interfaces, third party data managers and wireless solutions.

Assist with laboratory validations and will need to be a knowledgeable resource to the laboratory leads (i.e. Biochemist, Hematologist etc.

when discussing findings, and correlations between laboratory tests and point of care tests.

Other task includes end-user training, go-live support, and follow up support to the account. Follow up support includes ensuring that the account is at run rate, if not it will be up to the project manager to work with the sales executive to get the account back to the predetermined run rate.

Travels up to 85% of the time (primarily domestically) by any means to support business goals and ensure a successful implementation.

Responsible to identify and develop clinical champions for point care testing and the APOC instruments.

Field travel with the sales executives to assist in the acceleration of the sales cycles for large potential opportunities.

This can include process mappings, attending observation days, assisting with project charters etc.

Required Qualifications

Bachelor’s degree and relevant experience in the following medical program : nursing, laboratory medicine, respiratory therapy or similar.

Project management certification would be an asset.

Minimum of 3 of experience in a similar role within the healthcare industry

Minimum 1 year of project management experience will be considered an asset.

Strong knowledge of the Canadian hospital system and its laboratory set up.

Bilingual (ability to speak and write proficiently in English and French) will be considered an asset.

Strong organizational and time management skills.

Ability to multitask and be well organized at the same time.

The capability to keep groups focused and on task to the result.

Demonstrates excellent communication skills and is comfortable connecting regularly with customers (who are healthcare providers).

At ease with working independently, however, also have effective teamwork and leadership skills to guide the implementations to go live.

Must have good computer skills and be competent with working with different applications (such as Visio, Excel, Salesforce etc.).