Student Information and Program Assistant

Job Category CUPE 2950 Job ProfileCUPE 2950 Salaried - Student Info Support 3b (Gr6)

Job Title Student Information and Program Assistant

Department Student Support and Administration | Go Global : International Learning Programs

Compensation Range $4,449.00 - $4,676.00 CAD Monthly

Posting End Date January 27, 2026

Note : Applications will be accepted until 11 : 59 PM on the Posting End Date.

Job End Date Ongoing

" At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. "

Job Summary

Go Global, a systems-wide program, provides international learning opportunities for UBC and partner university students. UBC undergraduate and graduate students have the opportunity to study and take part in research, co-curricular, faculty led global seminars, and other short-term conferences and programs around the world, and learn from incoming students attending UBC as exchange and visiting research students. Working with UBC academic programs, Go Global creates partnerships with post-secondary organizations, non-government agencies and communities to provide these opportunities.

The Student Information and Program Assistant independently provides high-level program and administrative support across the planning and delivery of multiple Go Global programs. The incumbent advises, guides and supports current and prospective students and resolves complex queries from students, faculty, staff, partner universities, community organizations, and visitors to the unit. The Student Information and Program Assistant is an integral member of a five-person support staff team.

Normal reception office environment with heavy walk-in traffic. Volume increases during specific times of the year. In addition to the reception area, a shared project workspace is provided, where staff focus on their project specific work. Some evening and weekend work may be required for special events or during peak periods.

Organizational Status

The Student Information and Program Assistant is a member of the Go Global : International Learning Programs unit under the Vice-Provost, International. The incumbent interacts closely with UBC faculty, UBC students and students from partner universities, departmental staff, VP International, Enrolment Services and VP Students staff at both campuses as well as student mobility and academic staff at partner universities.

Work Performed

Frontline Advising

• Composes and responds to lengthy and complex in-person, written, telephone and email correspondence with students, UBC units, and faculties. Information relayed requires extensive knowledge of UBC s international learning programs and policies, Faculties, Enrolment Services, and student services at UBC (e.g. financial aid, awards, academic advising, enrollment services, counselling, career, health, disability resources, orientation, leadership and involvement opportunities, housing, athletics, U-Pass, iMed, etc.)
• Interprets and applies information, procedures and regulations related to partner universities and UBC departments and faculties.
• Refers only the most complex inquiries, after first having researched the issue to see if it can be resolved at the first point of contact. Identifies emergency / critical situations and initiates an urgent response.
• Supports and co-facilitates group advising and webinars for students going abroad and coming to Canada.
• Advises newly-admitted international exchange and Visiting International Research students on registration, fees, and insurance, and supports students in managing their own registration and fee payment transactions with the University.
• Collates students offer letters and registration packages, distributes them, and records details on the student s record. Runs reports and liaises with partner universities to identify missing documents or duplicates.
• Provides students with updates on the status of their application, accurately interpreting missing or unacceptable materials, logs documents received and relays them to the Go Global Advisors and Enrolment Services, adhering to appropriate protocols for handling transcripts and other records. Encourages students to complete their applications in a timely manner.
• Communicates information accurately and sensitively, while preserving protocols around Freedom of Information and Privacy regulations.
• Assists students as they complete their Gateway application and resolves technical difficulties with Campus Wide Log-in, the Student Services Centre and other aspects of the University s web-based information services.
• Provides information and guidance on student recruitment to international learning programs, admissions, records, transfer credit and exchange opportunities.
• Exercises good judgment, works sensitively with individual circumstances and communicates accurately with a highly diverse population. Works effectively with non-native speakers of English.

Administration and Program Support

Other duties may include :

Consequence of Error / Judgement

Incumbent will be required to deal with unique situations requiring sound judgement, knowledge of and sensitivity to intercultural and international issues. Decisions require thorough knowledge of the guidelines, procedures and regulations and the ability to interpret and apply them to the work unit. All information must be accurate and provided in a respectful, timely and supportive way. Failure to provide service that meets these standards prevent students from successfully seeking experience internationally, could impact a students ability to remain in Canada legally or access health care, could compromise the relationship of Go Global with the community and partner constituents or have a negative impact on both the public image of UBC, both locally and internationally, and internationalization goals of the unit and University.

Supervision Received

The Student Information and Program Assistant works independently with minimal supervision. The incumbent will receive specific instructions on new projects. Consults with supervisor on matters which depart radically from established policy or procedures. Expected to actively prioritize a portfolio of programs and a variety of tasks while utilizing judgement to problem solve solutions to complex problems.

Supervision Given

Formally trains new staff on work procedures, and supervises and supports up to five student staff throughout the year, including training on procedures, policies, and workflow management to ensure that accuracy and quality are maintained. Has input into student or staff selection and performance evaluation of student workers.

Minimum Qualifications

High School graduation, plus one year of post-secondary education, plus three years of related experience, or an equivalent combination of education and experience.

Preferred Qualifications

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and / or status as a First Nation, Metis, Inuit, or Indigenous person.

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