Job Description
Job Description
Clinical Coordinator – Administration and Transitions
Number of Openings : 1 Division : Community Support Services Full / Part Time / Casual : Part-time Program : Assisted Living Unit, Transitional Care Bed Program Regular / Temporary : Permanent Location : Hamilton-First Place Union : Non-union Hours of Work : Days
Flexible Schedule
- Average 35 hours bi-weekly Posting Date : Feb 9, 2026 Closing Date : Until Filled Wages : $30.55 – $49.63 Dependent on experience French Language Skill Requirement : N / A This posting is for a current vacancy. POSITION SUMMARY :
The Clinical Coordinator – Admin & Transitions (CC-AT) is responsible for providing administrative support as well as supporting various client transitions in a Retirement Home / Assisted Living care setting. The CC-AT plays a vital role in supporting new clients and their families during various points of change into and / or out of the program. This role is responsible for ensuring smooth, compassionate and well-organized transitions including care planning, and serves as a liaison between clients, families, internal care team, external partners, and various other stakeholders.
This role is also critical to the smooth day-to-day program operations through the provision of effective, efficient and client centered administrative duties. The CC-AT is responsible for ensuring excellence in program quality, compliance to regulatory requirements, continuous improvement initiatives, and overall program services. The CC-AT assists in the development of clear practices, protocols and strategies for effective program administration. This role helps to ensure an environment that prioritizes compassion, health, well being, independence, excellence and safety for all.
The CC-AT works in direct support of the Clinical Nurse Manager – CSS First Place, collaborates with the Operations Manager – CCC First Place, and may provide either clinical, administrative and / or operational back up to these two roles as necessary. Through the day to day work, this role will also support the Sr. Director – CSS in their corporate strategic initiatives, program and quality objectives, continuous improvement and client satisfaction goals. The CC-AT will also engage as a liaison between the program and head office as necessary.
CORE DUTIES AND RESPONSIBILITIES
Transitions and Client Services
Engage as the first point of contact for community referrals
Conduct pre-admission assessments and consultations, understanding individual needsParticipate in the development of transition plans and client care plans in compliance with medical, emotional and logistical considerationsServe as the primary point of contact for transitioning clients and their family / caregiversFacilitate information and orientation requirements, provide compassionate guidance and support with a client centered approach to new clientsSupport and liaison with other program staff including Clinical Nurse Manager, Operations Manager, front line staff, and other team members, in the interest of the client care needsCollaborate with external service and care providers, make arrangement in keeping with the needs of the client as necessaryMonitory client’s transition into the program during their initial days, offer support and guidance in cases where transitions are less smooth, escalate concerns appropriatelyAssist clients in understanding the services and activities available to them within the program, as well as within the communitySupport client events, activities, and wellness initiatives as needed (e. g. Flu shot clinic, celebration events)Foster positive relationships with clients and their family / care givers, and engage as a facilitator between clients, care teams and community partnersManaging Warm Transition ProtocolEducate and supervise delegated acts as requestedSchedule and organize client appointmentsSupports the Clinical Nurse Manager as their emergency back-up, collaborates effectively with them in day to day operational / clinical needsAdministration / Operations
Maintain accurate clinical program records including preferences, care needs and other client centered information, in keeping with all privacy and confidentiality requirementsMaintain program filing and other required documentation managementCoordinate the program’s legal and regularity compliance requirements, including but not limited to : RHRA inspections, mandatory staff training, emergency drills, public health requirements etc.Administer corporate and program policy changes, communicate updates and changes as necessary to all staffParticipate in program data collection, key performance indicator tracking, metrics and report generationOffer continuous improvement suggestions, participate in corporate and program improvement initiativesTrack and report on client transition outcomes, participate in transition meetingsParticipate in the delivery and review of Client Experience SurveysCoordinate the program Hand Hygiene audits, as well as other clinical audits requiredTake an active role in intern-disciplinary team communications, meetings and actions. Engage in positive team-based approaches in the best interests of the client.Support the program HR needs in the areas of payroll, vacation scheduling, staff scheduling recruitment and onboarding of new staff.Participate in outbreak and emergency management actions as neededConduct facility tours as needed, promote SJHC as a quality service providerComplete subsidy applications for clientsSupports program managers in student placement programsSupports program managers in Hamilton City Housing relationships and building needsCoordinating the ordering of program suppliesAssisting the CNM-FP in setting up meeting space / equipment for clinical training or meetingsMonitor and support program occupancy goalsSupports the program needs in areas such as clinical training, clinical best practices etc.Effectively interpreting and administering Collective Agreements, policies, procedures and other compliance items, applying these effectively to operational practicesParticipate in team huddles, bring forward relevant items for discussion, support program Mangers as neededFacilitate and encouraging positive communication between all parties including clients, family, care teams, etc.Maintain high levels of confidentiality, ensuing documentation and sensitive information is kept in a secure and controlled mannerIdentify administration needs, developing plans in co-operation with program managersOptimize administrative practices to ensure the program is operating in an efficient and fiscally responsible mannerParticipating in SJHC conference calls, meetings or discussions, or other internal working groups, as requiredOther duties as requiredCORE COMPENTENCIES
Regularly demonstrates our mission, vision and values :Support compassionate care, faith and diversity
Deliver quality care, pursue and share knowledge, respect diversity, remain faithfulCommit to working everyday with dignity, respect, service, justice, responsibility and enquiryAbility to work collaboratively with others; sharing expertise and drawing on the expertise of othersActively promotes a healthy, supportive and inclusive work environmentProactively contributes to initiatives, supporting and encouraging positive changeAbility to engage in effective problem solving, possess logic and analytical thinkingSkilled at thinking about creative solutions to complex problemsSolid team-based approach to every day work activitiesSuperior communication skills both verbal and written, with an excellent customer service mind setPositive and professional, with a “can do” attitudeWillingness to regularly go the extra mile and actively support co-workersAbility to demonstrate leadership and mentoring skills, to motivate and help others growStrong knowledge of quality outcomes and streaming processes in order to find efficienciesSuperior organizational and planning skillsProven ability to be detailed orientedMaintaining on-going compliance to corporate policies and procedures, health and safety regulations, and relevant external standardsParticipating fully in both internal and external training requirementsParticipating fully in corporate quality initiativesMaintaining the privacy and confidentiality of all personal health records (including both client and personal), and following all the privacy and confidentiality requirements of any and all electronic medical record systems used (including but not limited to Procura and HPG)QUALIFICATIONS :
University level degree or diploma in Nursing from an accredited college / university, requiredCurrent and unrestricted Registered Nurse license, requiredMember in good standing with Ontario College of Nurses, required3-5 years of previous experience in a nursing role, requiredExperience working in a retirement home, long term care home, preferredUnionized work environment experience, an assetStrong knowledge of the Retirement Home Care Act, preferredA current Ontario driver’s license in good standing, requiredProficiency in MS office software including excel spreadsheets, requiredKnowledge of community support services, Home Care community, post-acute care or LTC, requiredFamiliar with clinical scheduling software, preferredSt. Joseph’s Home Care is an equal opportunity employer, committed to equity, inclusiveness, and diversity across all our programs, practices, facilities, and team. AI is not used in our recruitment processes for the selection of candidates.
If you require any accommodations during the recruitment process, such as alternate formats of materials or accessible meeting rooms, please inform the hiring manager before your interview. Should you wish to conduct your interview in French, kindly contact our head office to arrange this in advance.
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