Technical Manager, Operations

Who We Are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at SUMMARY

The Technical Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for :

• Highly complex service delivery; and / or
• Multiple client accounts and / or significant service delivery regime in a single, complex client; and / or
• Contract requirements that are highly complex; and / or
• Direct reports may include, Team Leads, Facility Services Coordinators, Account Managers and Technicians.

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to :

For the assigned portfolio :

Portfolio Management

Service Delivery Management

Client Relationship Management

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Health, Safety, Environment & Security

Project Management (including Client Transitions & Technology Implementations / Upgrades)

Budget Development & Management

Regulatory Compliance

Procurement

KNOWLEDGE & SKILLS

Licenses and / or Professional Accreditation

One or more of the following – preferred :

This is a regular, full-time position with a salary range of $93,972 - $117,466 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.