Scheduling Coordinator

The Scheduling Coordinator plays a key strategic role in ensuring efficient operations, on-time deliveries, and customer satisfaction. This position is responsible for Client communication regarding ETA on their orders, scheduling deliveries, confirming, processing and solving deficiencies on orders, managing installation schedules, coordinating logistics and freight, and overseeing documentation to streamline processes and reduce delays. By optimizing resources and ensuring seamless coordination between clients, vendors, and internal teams, the Scheduling Coordinator directly contributes to operational efficiency, cost management, and overall business performance.

Key Responsibilities:

• Coordinate delivery dates with clients and schedule installers, ensuring all paperwork is prepared, processed, and uploaded in advance.
• Maintain and update the installation calendar, tracking project milestones and delivery statuses.
• Review and confirm Proof of Delivery (PODs), delivery discrepancies, and backlog reports, ensuring timely resolution and accurate records.
• Manage logistics and freight coordination, including scheduling loads, communicating with freight companies, and verifying receipt of shipments.
• Analyze delivery and installation data to identify trends, improve efficiency, and reduce delays.
• Provide administrative support by managing task planners, emails, and delivery tickets, and ensuring all reports, photos, and documentation are properly filed and accessible.
• Submit warranty and deficiency tickets to our CSR Coordinators to process based off client inquiries and POD reports from the install teams
• Communication within same day standard turnaround time to all client inquiries, provide amazing customer service and proactive communication on any order delays. Managing all communication per assigned territory and being the go-to person for that client base.

The Scheduling Coordinator will uphold the following values:

• 100% client-focused; always looking to create a WOW experience for clients
• Team player - ready and willing to go above and beyond to support others on the team
• A can-do person - you are always looking for solutions.
• Glass half full - you see the positive side of life and think the best about others.
• Results-oriented - you love getting things done and crossing things off your list.
• Detail-orientated - people come to you to proofread things and organize parties.
• Self-starter - you are accountable for your work and take pride in delivering quality work every single day.

Qualifications:

• Exceptional written and verbal communication skills.
• 3+ years of experience in scheduling, logistics, or supply chain.
• Strong attention to detail.
• Ability to manage multiple tasks simultaneously and effectively prioritize.
• Strong problem-solving ability.
• Experience in customer service, account management, or related field preferred.
• Ability to work collaboratively within a team environment.

What you can expect from us:

• Competitive salary Based on experience, skills, and education.
• Support for work-life balance paid vacation, birthday flex day, and performance-based earned time off.
• Core Health Benefits 100% employer-paid health and dental coverage, and additional funds for flex spending accounts.
• Longevity Rewards You are an important part of the team, and we value long-term commitment and contributions. We recognize your loyalty and service at key milestones with a gift, pre-paid gift card, or RRSP contribution.
• Tailor-fit workspace We outfit your workspace with tailor-fit furniture solutions to make your work-life comfortable and enjoyable.
• Inclusive and family-oriented work environment You will build meaningful relationships with people who genuinely want to help you succeed.

If you love people and want to make a difference in the workplace, we want to hear from you. CDI Spaces is an energetic team of people who want to make a difference in our community by creating spaces that transform lives.

We believe that every space we create is an opportunity to provide positive change in the lives of our clients and our people. Its about we not me around here, a place where people find meaning, develop themselves, and provide for their families; and you have an entire team to support your goals. Asking for help when needed and rolling up your sleeves to assist someone else are two things we encourage from everyone who works here. Its an environment where it's fine to fail because together, we will find a solution. We build meaningful relationships and genuinely care about ensuring our clients and employees have an amazing experience with us.

Working with the team at CDI is fun, productive, and challenging in all the right ways. We have a wonderful work environment and a team of dedicated, client-focused employees. If you love working with a smart, innovative team and appreciate lunches and celebratory treats, we are the place for you - please apply!