Dispatcher

Security Guard / Dispatcher

Toronto, ON

$22-$24.00 / hr

Permanent

Shift time : rotating afternoons and nights

Responsibilities

• Fill last minute open shifts in a collaborative team environment
• Receive incoming emergency & non-emergency calls and address issues in a timely manner
• Operate with various computerized communication devices and associated equipment to receive, assess and relay information from security personnel in a courteous, professional, and expedient manner
• Documenting all information into comprehensive reports
• Escalating situation to Team Leads as required
• Remain calm under pressure and be able to multitask during high call volumes
• Be able to prioritize and dispatch accordingly
• Communicate with staff, supervisors, and management to schedule staff to cover shifts
• Update and maintain in-house scheduling database
• Schedule staff in accordance with agreed Elite policy and procedures
• Interact with Police, Fire Department, and EMS where necessary in support of field staff
• Attendance Management in ensuring coverage for sick, vacation and employee leaves
• Performs audits on CCTV to ensure field staff are adhering to company policies
• Communicates any team concerns / issues with Area Managers

Qualifications :

• Experience in staff scheduling 1-3 years
• Excellent written and verbal communication skills
• Superior customer service skills, including exceptional telephone etiquette
• Organizational skills and ability to multitask in a fast-paced environment
• Security experience an asset

Please apply online or send your Resume directly to [email protected]

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