1 - Jr. Operations Assistant to support Enterprise Risk and Portfolio Management team of our banking client
Line of Business : Enterprise Risk and Portfolio Management
Duration : 6 months with possible extension
Working Location : on-site DT Toronto
Role Mandate : Performs a variety of administrative and clerical tasks, financial and human resources administration and provides professional support to one or more Managers and their direct reports.
The role provides general offices services ensuring all administrative and operational processes and control standards are followed, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group.
Must-Have Skills :
- Previous experience as an Operations Assistant (2+ years)
- Previous experience in Customer Service (4+ years)
- Previous Experience with ServiceNow
- Previous Banking / FI experience
Soft skills :
- Candidate must be detail oriented, and willing to take initiative without being directed
- Must have superior time management skills, and ability to be accountable for their own working schedule
- Candidate should be a people person, and team player looking to foster a positive team culture as they will act as the point of contact for request coming from all over Enterprise Risk and Portfolio Management
Role Responsibilities Include (but are not limited to) :
- Serves as part of the Operations Team for Enterprise Risk and Portfolio Management
- Processing employee transitions
- Intakes, onboarding & offboarding
- Internal transfers
- Utilize ServiceNow to log and resolve tickets
- Manage building access including badge management / allocation, floor headcounts, maintaining distributions lists for each team
- Oversee the provisioning of equipment and assets requested by internal teams
- Manage the floors they are on for each location
- Working with facilities to ensure cleanliness and over maintenance is up to standard, and office / kitchen supplies are stocked
- Compliance including working with facilities to coordinate fire drills etc
- Confirming desks that have been reserved are in use
Interviews :
- 1-2 rounds with Hiring manager, second round with Hiring manager and a colleague
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