Facility Site Advisor

Facility Site Advisor – Job Description

Join to apply for the Facility Site Advisor role at Cushman & Wakefield .

Job Description Summary

The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of client facility needs. The role directly supports the team with ongoing facility and team related responsibilities.

Essential Functions and Responsibilities

• Provide general overall facility management services, including continuous monitoring of office / facility.
• Address client inquiries and concerns, ensuring timely and quality issue resolution and service delivery.
• Follow up with clients to ensure customer satisfaction.
• Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action.
• Remain knowledgeable regarding all operational aspects of building systems.
• Coordinate with outside contractors for the service and repairs of equipment.
• Follow protocol for effective building-specific maintenance and safety procedures.
• Maintain ongoing communication with contractors, client, and team.
• Assist with site inspection within the assigned building portfolio.
• Create work orders and assign them to the engineering staff, subcontractors, and vendors.
• Report on open and closed work orders and check the status of open work orders with the assigned party.
• Request, review, and submit work orders, bids, and proposals from vendors.
• Verify final invoice pricing and process payments in a timely manner.
• Assist in the monitoring and assessment of vendor performance.
• Train vendors on work order and billing procedures.
• Manage complex work orders such as environmental issues and disaster recovery.
• Manage service and performance of vendors and landlords for timely completion of jobs.
• Create and record appropriate written communication between all parties.
• Schedule and document maintenance and repairs on building equipment.
• Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates.
• Provide process and procedures training and direction to new associates.
• Coordinate special events in support of client.
• Assist with measuring and reporting key performance indicators against service level agreements.
• Provide facilities helpdesk services on behalf of the client(s) and monitor internal / external workflow for all facilities cases to ensure consistent quality of service and work product.

Key Competencies

Important Education

Important Experience

Additional Eligibility Qualifications

Working Conditions

This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction.

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Compensation

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role.

Compensation for the position is : $54,412.75 – $64,015.00.

Equal Employment Opportunity

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier‑free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us.

C.w. s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.

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