Technical Specialist, Lighting- Winnipeg

Key Job Responsibilities

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup operation and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.

Customer Service

• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/client relationship.

Training/Staff Development

• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical sales and operations team members to develop technical skills as needed.
• Develops self as subject matter expert in discipline of specialty.
• Stays current with technology and industry trends.

Event Supervision

• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.

Equipment Maintenance

• Assists team with proper security storage transportation and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

Job Qualifications

• Bachelors Degree is preferred.
• 3 years of event technology experience with specialty in Audio Lighting Projection or Video is required
• 3-4 years of customer service or hospitality experience is preferred.
• Internal Team Members must meet all Training requirements to be eligible to apply for this role.
• Technical 1-Star Professional 200 and (1) Technical Level 300 in A/P/V/L. Experience must be signed off by DPM or higher.
• New Encore team members must validate/complete all Training requirements within 60 days of hire date.
• Ability to interact professionally and effectively with a diverse work force customer base and senior level management.
• Strong customer client and coworker interface experience and abilities.
• A valid drivers license is required for team members in positions that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Demonstrates Self-Awareness

Drive Results

• Ensures Accountability

See The Big Picture

• Decision Quality
• Manages Complexity

Value People

• Collaborates

Physical Requirements

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements	Hours Per Day		Lifting Requirements	Frequency
Sitting	2-3 hours		Lifting 0 - 15 lbs*	Continuously
Standing	4-5 hours		Lifting 16 50 lbs*	Frequently
Walking	4-5 hours		Lifting 51 - 100 lbs (2 persons)	Occasionally
Stooping	2-3 hours		Lifting Over 100 lbs (2 persons)	Occasionally
Crawling	2-3 hours
Kneeling	2-3 hours		Carrying Requirements	Frequency
Bending	2-3 hours		Carrying 0 - 15 lbs*	Continuously
Reaching (above your head)	2-3 hours		Carrying 16 50 lbs*	Frequently
Climbing	0-1 hours		Carrying 51 - 100 lbs (2 persons)	Occasionally
Grasping	4-5 hours		Carrying Over 100 lbs	Never
Auditory/Visual Requirements	Frequency		Pushing/Pulling Requirements	Frequency
Close Vision	Continuously		Pushing/Pulling 0 - 15 lbs*	Continuously
Distance Vision	Continuously		Pushing/Pulling 16 50 lbs*	Frequently
Color Vision	Frequently		Pushing/Pulling 51 - 100 lbs*	Frequently
Peripheral Vision	Occasionally		Pushing/Pulling Over 100 lbs	Occasionally
Depth Perception	Frequently		*Identifies the physical requirements that team members perform without assistance.
Hearing	Continuously

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days evenings weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by PSAV based in a warehouse environment and when traveling on an individual venue or a representation of venues in that city or in the Warehouse work will be completed in an environment with exposure to outdoor temperatures and to dirt sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days evenings weekends and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities duties skills efforts requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Required Experience:

IC

Key Skills
Crew Management,English,Financial Services,DCS,Email Marketing,AC Maintenance
Employment Type : Full-Time
Experience: years
Vacancy: 1