Americas - Cloud Software Engineer

Job Description :

Associate Cloud Sales Engineer I

PST, EST

The Associate Pre-Sales Sales Engineer ideally has knowledge of digital transformation, cloud modernization, analytics, and has experience with cloud data management products and technologies (similar to Vantage or other database technologies).

The SE learns new technologies quickly and builds hands-on experience themselves so that they can guide customers through their Trials of VantageCloud Lake in the cloud.

The SE is comfortable building customer relationships ranging from DBA to Senior Management, and acts as a first point of contact offering subject matter expertise and guidance.

This role will serve as a liaison between the customer, the larger Field Technology and Sales teams, Product Management, and our support organization.

The SE will Triage customer questions, issues, and requests, supporting themselves when possible, and pulling in or handing off to additional resources when they deem fit.

This resource will also be expected to document customer feedback to help develop FAQs and provide feedback internally to improve our product and experiences.

Job Responsibilities :

• Prioritizes learning hands-on skills and experience with VantageCloud Lake themselves first to ensure they can confidently function in their role
• Drive a smooth customer experience while trialing the Teradata VantageCloud Lake Platform
• Act as the initial point of contact and triage for customer questions, issues, and feedback during their VantageCloud Lake Trials
• Serves as trusted technical advisor to client and facilitator of additional Teradata SMEs and product experts as needed
• Increase use of Teradata software through positioning of new features highlighted in the VantageCloud Lake Trial
• Helps to translate technical features and benefits into tangible business value or non-technical advantages.
• Demonstrates technical expertise and credibility with customers, from technical admin to Senior Management
• Partners with Account Executive, Solution Engineers, and extended account team to ensure account teams are up to speed and engaged on customer Vantage Hands-On Experiences with Lake Trials
• Document, organize, and report back to Teradata Field Tech Leadership on common customer questions, issues, and feedback to ensure we are constantly improving our VHOEs

Job Responsibilities

• Advocate Teradata products and solutions to existing customers and prospects.
• Act as the "face of Teradata and initial contact point to VantageCloud Lake Trials customers & prospects able to quickly and easily articulate the value of Teradata.
• Continuously drive and promote the value of Teradata solutions for customer business challenges create value, articulate value, maintain value.
• Stay current with continuous education of Teradata's latest software, platforms and cloud solutions.
• Regularly learn and expand personal hands-on skills and experience with VantageCloud Lake to act as a true SME
• Understand and communicate customer-specific value of Teradata VantageCloud Lake during the Trial
• Build and manages relationships with client stakeholders during the VantageCloud Lake Trial
• Creates client interest in Teradata solutions, advancing the sales process
• Syncs regularly with account team lead to discuss progress and feedback on customer Trial
• Partner with Field Tech, Customer Services, Product, and Sales to ensure customer success during VantageCloud Trial
• Facilitate and / or lead hands-on demonstrations of Teradata Cloud and Analytics capabilities.

Preferred Skills & Experience

• Cloud, Analytics, Data Management, or SaaS experience and knowledge
• years of relevant experience
• Bachelors Degree in a relevant field Bid or Directed Hire? Bid Work Hours FT Job Posting Type ( PS, non-PS etc) Non-PS Hours per Day Hours per Week Total Hours
7 days ago