Director, Program Delivery

We are seeking an experienced and dynamic Director, Program Delivery to lead the successful execution of complex Salesforce and Certinia programs across multiple clients. This role requires a strategic leader with a strong track record of managing large-scale program portfolios, ensuring on-time delivery, high-quality results, and exceptional client satisfaction. You will collaborate cross-functionally to align delivery with business objectives and drive continuous improvement within our Professional Services organization.

Primary Responsibilities:

• Lead and oversee the delivery of multiple implementation programs, ensuring programs meet scope, schedule, budget, and quality standards.
• Manage and mentor a team of program and project managers, fostering professional growth and high performance.
• Develop and maintain strong relationships with clients and internal stakeholders, acting as a trusted advisor and escalation point. Support program governance frameworks, processes, and best practices to optimize delivery efficiency and risk management. Coordinate cross-functional teams including functional and technical consultants, architects, developers, project managers, and external resources to ensure seamless delivery.
• Monitor program performance metrics and KPIs, generating reports and insights to inform decision-making and stakeholder communication.
• Drive innovation within the program delivery organization by identifying process improvements, automation opportunities, and adoption of industry best practices, working closely with Delivery Excellence and the PMO.
• Collaborate with sales and presales to support pre-sales activities, proposal development, and transition to delivery.
• Ensure compliance with organizational policies, client contractual requirements, and global regulatory standards.

Required Skills & Qualifications:

• Bachelor’s degree in Business, IT, or a related field; MBA or advanced degree preferred.
• 10+ years of experience in program or portfolio management within technology consulting environments.
• Proven experience leading large, complex implementations or technology programs with multi-project coordination.
• Strong knowledge of Salesforce platform capabilities, architecture, and ecosystem.
• Exceptional leadership, communication, and stakeholder management skills.
• Proficient in program management methodologies and tools (e.g., Agile, PMP, SAFe).
• Demonstrated ability to manage risk, resolve conflicts, and navigate organizational complexities.
• Experience with change management, organizational adoption, and continuous improvement frameworks is a plus.