ServiceNow Developer

ServiceNow Developer

Remote

Candidate should have Hands on Experience in ITSM, ITOM, HAM

Candidate should work in PST Hours

Job Summary :

• We are seeking an experienced ServiceNow Developer with 5+ years of expertise in designing, developing, and implementing ServiceNow solutions.
• The ideal candidate will be responsible for providing process-driven solutions while leveraging ServiceNow's out-of-the-box capabilities to meet business requirements.
• You should have excellent communication skills, be a self-starter, and be familiar with Core modules, ITSM, ITOM, HAM tables, Service Portal, and Catalogs.

CSA and CAD certifications are required.

Key Responsibilities :

• Collaborate with stakeholders to understand high-level business requirements and translate them into functional ServiceNow solutions.
• Design, develop, and implement solutions using ServiceNow out-of-the-box (OOTB) capabilities, minimizing custom code where possible.
• Provide process-driven solutions to improve efficiency and meet organizational objectives.
• Work on ServiceNow Core, ITSM (Incident, Problem, Change), ITOM (CMDB, Discovery), and HAM (Hardware Asset Management) modules.
• Develop and customize Service Portals and Catalogs (Service Catalog, Record Producers, Order Guides).
• Write and maintain JavaScript code for customizations including business rules, client scripts, UI actions, and script includes.
• Manage the end-to-end implementation and development lifecycle within the ServiceNow platform.
• Troubleshoot and resolve issues related to workflows, integrations, and performance.
• Ensure system stability and scalability by implementing best practices in ServiceNow development.
• Collaborate with cross-functional teams for continuous improvement of ServiceNow processes.
• Participate in ServiceNow upgrades and patching to ensure smooth functioning of all environments.
• Maintain documentation for all processes, configurations, and customizations.
• Stay updated on the latest ServiceNow releases and features.

Mandatory Skills

• 5+ years of hands-on experience working with ServiceNow, including design, development, and administration.
• Proven experience in providing process-driven solutions on the ServiceNow platform.
• Strong understanding of Core ServiceNow modules, including ITSM, ITOM, and HAM.
• Experience working with Service Portal and Catalogs.
• Proficient in JavaScript for developing scripts and customizing workflows within ServiceNow.
• Must be a self-starter capable of managing tasks independently and taking ownership of projects.
• Excellent verbal and written communication skills for interacting with both technical and non-technical stakeholders.
• ServiceNow CSA (Certified System Administrator) and CAD (Certified Application Developer) certifications are mandatory.
• Experience with ServiceNow integrations (REST, SOAP) and data imports.
• Familiarity with Flow Designer, Orchestration, and Automated Test Framework (ATF).
• Experience with DevOps and CI / CD pipeline integration in ServiceNow
2 days ago