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IT AdministratorSysGen Solutions Group • Calgary, AB, CA
IT Administrator

IT Administrator

SysGen Solutions Group • Calgary, AB, CA
12 days ago
Job type
  • Full-time
Job description

Life at SysGen - Perks & Benefits (What’s in it for you?)

  • Earn More : Competitive salary plus performance-based compensation.
  • Vacation Your Way : Take advantage of our unique Double Dip vacation program.
  • Live Well : Work-life balance with a hybrid work schedule, comprehensive benefits, and a culture of health & wellness.
  • Culture that Clicks : From team-building activities (that are actually fun) and Fun Fridays to staff appreciation and company-wide celebrations, we create moments that bring people together.
  • Get Rewarded : EVERYONE is eligible to win President’s Club and join an all expenses paid trip the trip (last time it was to Mexico!)
  • Grow Your Career : Paid training and development to help you level up.
  • Make Your Mark : We’re a flat organization where your ideas matter. No red tape, no endless approvals; just the freedom to create impact and make meaningful changes right away.
  • Join a Winning Team : SysGen is diverse, innovative, and recognized with multiple awards, such as :
  • Top Managed Services Provider by Channel Futures (Last 4 consecutive years)
  • Cloud Tango’s Top Managed Service Providers Canada (Last 2 consecutive years)
  • Canada’s Top 100 & MSP500 Small & Medium Employers (7 Years in a row)
  • Alberta’s Top 75 Employers (3 Years)
  • Canada’s Top Growing Companies by The Globe and Mail (3 Years)

Role & Responsibilities

  • Monitor, maintain, and optimize client systems, applications, and network environment
  • Efficiently respond to client needs and troubleshoot or elevate issues as required
  • Provide remote support for remote users
  • Perform server administration tasks, including user / group administration, security permissions, group policies, print services
  • Provide level : 1, 2 & 3 networking support (TCP, DNS / MX, simple subnets, VLAN, VPN, firewalls, Wireless)
  • Provide Level - 1 & 2 application support for basic COTS (Exchange, O365, SMB apps)
  • Provide Level - 1, 2, & 3 server / database administration
  • Deploy / repair & replace services on desktops, laptops, printers, and mobile devices
  • Install and configure Windows Desktop
  • Check events and logs and elevate issues as required
  • Complete weekly and monthly Service Level Agreement tasks
  • Create and manage user network accounts
  • Monitor backup / storage (SAN, NAS)
  • Requirements

  • Diploma or Degree in Computer Science or Information Technology
  • 3-5+ years experience supporting SMB networks and systems
  • Fundamental knowledge or exposure to the following technologies :

  • Operating Systems : Windows 7, 8 and 10, Windows Server 2008, 2012 +R2, 2016, Linux, OSX, IOS, Android, VMWare & clustering, Hyper‑V and clustering
  • Networking : Meraki, SonicWALL, Cisco, Juniper, Lenovo, HP, Wireless AP
  • Excellent customer service skills
  • Highly proficient at identifying user and system issues and resolving or escalating
  • Proficient in configuring and deploying Microsoft Office Applications including Office 365
  • Ability to effectively prioritize and manage multiple tasks
  • Strong troubleshooting skills
  • CompTIA training
  • Microsoft Level 1 : Fundamentals (MTA) Certification
  • Highly proficient in remote access and conferencing tools
  • Valid drivers license and vehicle
  • SysGen employees are guided by our 8 Guiding Principles :

    Collaboration Communication

    Consistency Expectations

    Innovation Integrity

    Relationships Responsibility

    SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.

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    Administrator • Calgary, AB, CA

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