Salesforce Production Support Analyst - Canadian Bank

Our client is a Large Canadian Bank that is looking to hire an experienced Salesforce Production Support Analyst to join their Salesforce Development team in the Greater Toronto Area (Mostly Remote).

Position Overview : We are seeking a talented and experienced Salesforce Production Support Analyst with experience in the Financial Cloud Domain to join their dynamic agile team.

The ideal candidate will play a crucial role in ensuring the smooth operation and ongoing support of our Salesforce applications tailored for the financial sector.

Responsibilities :

• Provide day-to-day support and troubleshooting for Salesforce applications, particularly within the Financial Cloud Domain.
• Respond promptly to user inquiries, issues, and requests related to Salesforce functionality, configuration, and data.
• Collaborate closely with business stakeholders to understand their requirements and translate them into effective Salesforce solutions.
• Perform routine system maintenance tasks, including user management, security settings, and data integrity checks.
• Investigate and resolve technical issues, bugs, and performance bottlenecks, working closely with developers and system administrators as needed.
• Develop and maintain documentation, including knowledge articles and training materials, to support end users and fellow team members.
• Participate in release management activities, including testing and deployment of enhancements and patches.
• Proactively identify opportunities for process improvements and automation within Salesforce applications.
• Stay current with Salesforce best practices, new features, and industry trends, particularly in the Financial Services Cloud.

Qualifications :

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Minimum 5 years of experience in Salesforce administration & Production Support, with a Focus on Financial Services Cloud.
• Salesforce certifications such as Salesforce Administrator and Salesforce Platform App Builder are preferred.
• Strong understanding of Salesforce data model, security model, and declarative customization options.
• Experience with Salesforce Lightning Experience and Apex / Visualforce development is a plus.
• Experience with Salesforce NCINO is a plus.
• Excellent problem-solving skills and attention to detail, with a customer-centric mindset.
• Effective communication and interpersonal skills, with the ability to collaborate across teams and influence stakeholders.
• Proven ability to work independently and prioritize tasks in a fast-paced environment.

Why Join Us :

• Opportunity to work with cutting-edge Salesforce technology in the dynamic financial sector.
• Collaborative and supportive team environment that values innovation and continuous learning.
• Competitive salary and benefits package, including opportunities for professional development and growth.

If you are passionate about leveraging Salesforce technology to drive business success in the financial industry, we want to hear from you! Apply now to join our team as a Salesforce Production Support Analyst.