Technical Support Specialist - Level 2

Job Description

Join a dynamic, service-focused team dedicated to supporting the technology needs of students, faculty, and staff within a post-secondary institution. As a Technical Support Specialist, you’ll play a key role in maintaining hardware, software, and network functionality across campus. This position is ideal for a tech-savvy problem solver who enjoys working directly with end users and thrives in a collaborative environment.Responsibilities

• Provide front-line technical support for hardware, software, peripherals, mobile devices, and audiovisual equipment

• Troubleshoot connectivity issues involving networking protocols and system configurations

• Guide users in the use of office productivity tools and distance learning platforms

• Perform operating system installations, upgrades, diagnostics, and repairs

• Assist in the implementation of system enhancements and asset lifecycle management

• Deliver clear, non-technical support to diverse user groups in a bilingual setting

• Maintain knowledge of internal IT policies, procurement standards, and emerging technologies

• Prioritize and manage incoming requests in a fast-paced, customer-focused environment

Requirements

• College diploma in a relevant field OR equivalent combination of education and experience

  3–5 years of experience in a technical support or help desk role

  Strong knowledge of hardware, software, mobile devices, and networking fundamentals

  Familiarity with Windows, macOS, and office automation tools (e.g., Microsoft Office)

  Excellent troubleshooting and analytical skills

  Proven ability to communicate technical concepts to non-technical audiences

  Experience working in a high-volume, customer service-driven environment

  Bilingual in French and English (spoken and written)