Job Description
Join a dynamic, service-focused team dedicated to supporting the technology needs of students, faculty, and staff within a post-secondary institution. As a Technical Support Specialist, you’ll play a key role in maintaining hardware, software, and network functionality across campus. This position is ideal for a tech-savvy problem solver who enjoys working directly with end users and thrives in a collaborative environment.ResponsibilitiesProvide front-line technical support for hardware, software, peripherals, mobile devices, and audiovisual equipment
Troubleshoot connectivity issues involving networking protocols and system configurations
Guide users in the use of office productivity tools and distance learning platforms
Perform operating system installations, upgrades, diagnostics, and repairs
Assist in the implementation of system enhancements and asset lifecycle management
Deliver clear, non-technical support to diverse user groups in a bilingual setting
Maintain knowledge of internal IT policies, procurement standards, and emerging technologies
Prioritize and manage incoming requests in a fast-paced, customer-focused environment
College diploma in a relevant field OR equivalent combination of education and experience
3–5 years of experience in a technical support or help desk role
Strong knowledge of hardware, software, mobile devices, and networking fundamentals
Familiarity with Windows, macOS, and office automation tools (e.g., Microsoft Office)
Excellent troubleshooting and analytical skills
Proven ability to communicate technical concepts to non-technical audiences
Experience working in a high-volume, customer service-driven environment
Bilingual in French and English (spoken and written)
Technical Support Specialist - Level 2 • Ottawa, ON
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