Librarian 1 - Adult and Digital Services

We recognize and respect that New Westminster is on the unceded and unsurrendered land of the Halq’emeylem speaking peoples. We acknowledge that colonialism has made invisible their histories and connections to the land. As a City and as a Library, we are learning and building relationships with the people whose lands we are on.

The City of New Westminster is a socially, economically and culturally diverse community of approximately 92,000 residents. As a core service, New Westminster Public Library aims to engage, strengthen and connect the community by inspiring exploration, imagination, creativity and lifelong learning. We emphasize the development and delivery of innovative programs and services that reflect our commitment to the principles of social justice, diversity, equity, and inclusion delivered through the lens of anti-racist and anti-oppressive practice. We are committed to reconciliation with First Nation and urban indigenous communities. We seek to constantly learn, evolve and adapt our practice to the changing needs of our community, seeking always to identify and remove barriers to service.

Who We Are Looking For

Reporting to the Manager of Programs and Community Development and under the supervision of the Librarian 2 – Community Development, the Librarian 1 – Adult & Digital Services is a primarily public-facing role based at the Main Branch of the New Westminster Public Library. The position balances front-line service for library users with digital literacy, programming and digital service support.

Due to operational needs desk time may include shifts at all of our service points and locations, as well as, provide programming support internally and outreach events. The successful candidate will deliver high-quality, inclusive service in a busy public service desk environment, providing user services, research assistance, readers’ advisory, and technology support. They will demonstrate strong reference interview skills, sound judgment, and the ability to assist customers with a wide range of information needs, including digital literacy, government and community resources, employment, housing, health, and lifelong learning. This position requires a community-focused professional who communicates effectively with individuals from diverse backgrounds, applies policies consistently, and contributes to a welcoming, safe, and accessible library environment while working collaboratively with colleagues.

Duties And Responsibilities

Library Information Services

• Provides front-line reference and information services at the Main Branch iConnect Desk and other service points.
• Conducts effective reference interviews to assess user needs and deliver accurate, timely, and relevant information.
• Assists library users with research, readers’ advisory, and use of print and digital collections.
• Supports library users with technology use, including computers, mobile devices, printers, scanners, self-service equipment, and library software.
• Assists library users with accessing government, employment, education, health, housing, and community resources.
• Provides library orientations and one-to-one instruction to support information, digital literacy and community development.
• Models excellent user services and inclusive practices in all public interactions.

Digital Literacy, Programming & Digital Services

Service Excellence & Person in Charge (PIC)

Conditions Of Work

Required Qualifications

Desired Qualifications

Recruitment Process

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