Senior Technical Business Analyst

IT Technical Business Analyst / Senior

RATE RANGE : $108 - $118 / HR

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Requisition Closing Date : NOVEMBER 14, 2024 8 : 00 AM

Description : Project Name :

Project Name :

Government Restructuring Process Analysis and Continuous improvement, User Persona Discovery project, Request Management Process and Governance, User Lifecycle Process improvements and Stakeholder Engagement.

Scope :

User Persona Project : The BA will be responsible for initial discovery of the current state of the types of users we have across the GoA.

The results will be utilized to initially evaluate the M365 licensing requirements and provide recommendations to optimize utilization and realize efficiencies.

The discovery process for the User Personas project will initially review M365 licensing and growing into comprehensive user profiles which may include security groups, core applications, hardware resources etc.

User Lifecycle : the Sr. BA will lead initiatives in stakeholder engagement, data analysis, training program development, and process improvement.

The ideal candidate will leverage their expertise to build strong relationships with stakeholders, gather insights through surveys and feedback analysis, and translate these findings into effective training and communication plan.

This role also includes empowering stakeholder champions who will advocate for continuous improvement, ensuring our initiatives remain relevant, well-supported, and impactful.

Government Restructuring : The project will update and or recreate our current processes around Government Restructuring, and what is required at a minimum.

They will be reviewing the current documentation on existing forms, or creation of new forms based on the findings. We are also seeking an individual who is able to work with other divisions and branches to identify pain points and help try to resolve some of the confusion around GR’s, and report back to the Service Owner of GR to possibly modify or alter processes to provide a smooth transition.

Request Management : The resource will work on updating the Request Management process; establish governance; lead the data analysis and provide input to resolve issues and improve KPIs.

Duties :

• Execute discovery process for Key Projects as assigned (Government Restructuring, Request Management Framework, User Personas, Stakeholder Engagement, Process Improvements)
• Create Stakeholder analysis
• Create Business and technical requirements
• Lead consultations and facilitate stakeholder meetings
• Escalate unresolved issues / risks, options and recommendations
• Provide input on project schedule, strategies and resource requirements
• Maintain collaborative relationship with key stakeholders
• Monitor activities to ensure project objectives and deliverables are achieved
• Ensure project risks and potential obstacles are communicated and understood
• Validate functionality built by developers through acceptance testing
• Participate in the development of User Lifecycle framework, Request Management framework and processes
• Assist in the development and enhancement of related standards and procedures
• Work with stakeholders to ensure knowledge articles, communication and service support are defined
• Identify required user training
• Provide status reports as required

Mandatory Requirements

The proposed resource must meet or exceed one of the following :

• University graduation in business, management or a related discipline and four-year Technical Business Analyst (BA) experience; OR
• Eight-year BA experience

Mandatory Minimum 8 Years Experience of All Below (must meet all to apply)

• Experience as a business analyst translating business requirements into detailed technical requirements in an enterprise IT environment.
• Experience creating flowcharts / diagrams / analyses, including but not limited to activity, process flow, data flow, entity relationship, mind map, roadmap / plan, gap analysis, organizational chart, SWOT analysis, RACI matrix, UI wireframes, user personas / journey maps.
• Experience identifying, analyzing and managing project risks on large, complex projects.
• Experience in a project management role.
• Experience in facilitating business workshops.
• Experience in gathering requirements from a diverse group of stakeholders across ministries or departments.
• Experience with IT service management, IT service management applications, IT application development and maintenance projects.
• Experience with process improvement, documentation and requirement gathering
• Experience with User Acceptance Testing processes on large, complex, multi-stakeholder environment.
• Experience Work with Identity Access Management in a complex organization.
• Experience in the design, development and implementation of complex IT solutions.
• Experience with development and implementation of content management, document management, records management, information management processes in applications.
• Experience within a Public Sector organization. (5 YEARS)
• Experience with information management concepts, privacy, and security issues relating to FOIP.
• Experience working within an agile development environment.
• Experience Working with M365 Licensing.
• Understanding of IT User Transitions.

EDMONTON, AB

Working Hours :

• Standard Hours of work are 08 : 15 16 : 30 Alberta time, Monday through Friday excluding holidays observed by the Province
• Work must be done from within Canada, due to network and data security issues.

Notes on Location :

Resource will work remotely, though must be available for onsite meetings when required.

Onsite meetings include but are not limited to strategic, architectural, and technical discussions, meeting with team members, senior managers, directors, executive directors, and business clients.

Frequency of meetings could be up to 3-4 times per month.

Estimated Start Date : JAN 2025

Estimated End Date : DEC 2025

Rate Range $108-$118 / HR