PC CONSULTANT III (BAND LEVEL 7)

The University will consider applications from qualified permanent staff who may be interested in a secondment, subject to departmental approval

ABOUT MEMORIAL & THE OCIO

Memorial University is a university for the province for the world, for the future – where our greatest strengths are people and place. Memorial’s Office of the Chief Information Officer (OC) is a dynamic place to work with a strong collaborative team. Each day the OCIO plays a critical role in supporting the strategic themes of the university including proactive programs, inspired learning, dynamic research, commitment to communities, and promotion and pride. The OCIO supports the innovative use of technology, data, and information. We do so to support collaboration and generate knowledge, for students, faculty, researchers and staff, benefiting the university and the community as a whole.

WHAT’S IN IT FOR YOU

Being part of a vibrant, diverse community at Memorial situated on a beautiful campus that offers walking trails, recreation facilities, food court, coffee shops and so much more. Our total rewards include :

• Plenty of learning and development opportunities to assist you in reaching your career goals including the ability to avail of funding for undergraduate and graduate programs.
• Employee wellness initiatives such as an Employee Assistance Program, discounted membership rates at The Works (Aquarena and Field House) and an employee blood work clinic to name a few.
• A progressive leave plan including annual leave, family leave, short term disability and long term disability that supports your overall well-being. We also offer summer hours, a December holiday break to rejuvenate and an expansive university holiday schedule.
• Employee social functions that provide an ability to meet and network with other members of Team Memorial across our campuses.

THE OPPORTUNITY

This role will be responsible for onsite support for the Faculty of Nursing’s sites in both Grand Falls-Windsor and Gander, with time being split evenly between both sites. The responsibility of transportation between the two sites will lie with the incumbent. Reporting responsibilities will be with the Manager of Collaboration and Service Delivery at the OCIO on the St. John’s campus, as well as the BScN Program Coordinators for the Faculty of Nursing’s satellite locations.

The PC Consultant III will act as a member of the Client Services team with the OCIO to provide support for students, staff, and faculty both onsite and remotely, depending on work location. Duties include providing IT support for faculty, staff, and students, including lab, classroom, and office technologies, as well as desktop and mobile device support and troubleshooting; providing network support for onsite work, including switch replacements, cable swaps, UPS resets, wireless access point replacements, and voice or phone (VOIP) services in collaboration with the OCIO’s Network and Communications Team; responding to and tracking help desk service tickets; taking calls and online support chats from clients; researching and troubleshooting complex technical issues and documenting solutions. Support for the campus operations, where possible, and other related duties, including the provision of remote support to the broader Memorial community as time permits, will also be required. The role also involves proactive engagement with internal and external stakeholders, including vendors, CITL, OCIO, and distributed sites such as the Labrador and St. John’s campuses.

THE IDEAL CANDIDATE

Experience (3-5 years) in troubleshooting complex IT issues and delivering technical solutions; completion of a four-year university degree in computer science is required; or an equivalent combination of experience and training may be considered. The ideal candidate will be self-directed, able to manage tasks and prioritize workloads independently, and know when to elevate issues or seek input. Strong collaboration and communication skills are essential, along with the ability to assess technical issues, triage effectively, and communicate timelines. Flexibility to learn new technologies, adapt to evolving processes, and work across multiple nursing sites is required. A strong understanding of Microsoft operating systems and applications is essential, with additional knowledge of Apple and Linux systems, as well as process development, considered assets.

SALARY

$63,450 - $71,679 per annum (Non-Bargaining)

An upscale hiring step has been applied to this position (Step 5)

CLOSING DATE

January 8 , 2025 by 5 : 00 p.m. NST

All qualified candidates are encouraged to apply; however, reference will be given to applicants who are legally entitled to work in Canada.

Memorial University is committed to employment equity and diversity and encourages applications from all qualified candidates, including women; 2SLGBTQIA+ people; persons whose gender identity or gender expression is nonbinary or otherwise not cisgender; Indigenous peoples; racialized people; black persons; and persons with disabilities. Memorial is committed to providing an inclusive learning and work environment.

If there is anything we can do to ensure your full participation during the application process, please contact equity@mun.ca directly and we will work with you to make appropriate arrangements.

The personal information requested in your application is collected under the authority of the Memorial University Act (RSNL 1990 c M-7) for the purpose of identifying and recruiting candidates; assessing applicant qualifications; and maintaining records pertaining to the administration of employment with Memorial University of Newfoundland.

If you are a successful candidate, this information will form part of your permanent employment record and will be used for other activities related to the employment process. This information may be disclosed to government departments and agencies as legally required; and to third party service providers, as necessary to administer programs and activities.

If you have any questions about the collection, use and disclosure of the information on this form, please contact MyHR, Department of Human Resources, at recruitment@mun.ca.

Please be advised that we are unable to provide updates on current competitions.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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